Salesforce Administrator

2 weeks ago

Bengaluru, Karnataka, India Papaya Global Full time

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.

We're looking for a DealHub(CPQ) & Salesforce Administrator to join our Business Applications team. You will play a key role in supporting and our quote and opportunity management processes, working closely with stakeholders across multiple countries.

Job Summary

This role is responsible for the administration, configuration, and continuous improvement of DealHub (our CPQ platform) and Salesforce. The ideal candidate will possess a strong mix of technical expertise and soft skills, enabling them to work independently, communicate clearly, and take full ownership of their work.

Primary focus areas will be managing and optimizing the quote and opportunity processes across the business.

Key Responsibilities

  • Administer, configure, and maintain Salesforce and DealHub platforms.
  • Design, implement, and improve scalable solutions for managing quotes and opportunities.
  • Automate workflows, maintain data integrity, and manage user roles and permissions.
  • Customize objects, fields, page layouts, validation rules, and reports in Salesforce.
  • Configure and support CPQ tools within DealHub, including product catalog setup, pricing models, and quote templates.
  • Act as the subject matter expert for Salesforce and CPQ within the quote-to-opportunity process.
  • Collaborate with sales, operations, finance, and IT stakeholders to gather requirements and deliver enhancements.
  • Troubleshoot and resolve system issues independently and proactively.
  • Work closely with the manager and global counterparts to ensure alignment and knowledge sharing.

Requirements:

Salesforce Expertise

  • 3–5+ years of hands-on Salesforce administration experience.
  • Proven experience in configuration, automation (e.g., Flows), and platform customization.
  • Salesforce Administrator certification preferred.

CPQ Experience (DealHub Preferred)

  • Hands-on experience with CPQ tools, preferably DealHub.
  • Strong understanding of pricing models, quoting, and proposal generation.
  • Ability to align CPQ configuration with sales strategy and operational efficiency.

Quote & Opportunity Process Knowledge

  • In-depth understanding of opportunity lifecycle, quoting strategies, and related sales operations.
  • Ability to recommend and implement improvements that enhance efficiency and data accuracy.

Project Management & Delivery

  • Proven ability to manage multiple projects or initiatives simultaneously.
  • Experience leading end-to-end system implementations or major enhancements.
  • Familiarity with Agile methodologies and working with Jira is a plus.

Nice to have:

  • Excellent communication skills in English – written and verbal.
  • Strong sense of ownership and accountability.
  • Self-driven with the ability to work independently across time zones.
  • A collaborative team player with a proactive approach to problem-solving.
  • Comfortable in a fast-paced, global environment with multiple stakeholders

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