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Salesforce Administrator
4 weeks ago
Essential Duties and Functions :
- Reviews and understands general organization needs and context for development projects
- Facilitates requirements for gathering, prioritizing, and mapping Salesforce.com features to business processes and client requests
- Implements enhancements and rolls out new features to Salesforce.com
- Help set the direction and execution of future improvement priorities while working with various teams to improve how CRM information is used
- Designs and executes solutions for challenges such as data mapping, object modeling, page layout design, and workflow rules
- Creates training and user documentation, and maintains ongoing documentation processes as business needs evolve or features are added
- Handles management between development sandboxes and production Salesforce.com environment
- Works directly with stakeholders and internal and external developers to plan and implement solutions
- Manages a process to deploy updates, enhancements, and new system functionality including the creation of custom objects, custom formulas, scalable triggers, and workflows
- Serves as a subject matter expert (SME) for Salesforce.com
- Shares best practices with team members to enhance the quality and efficiency of customer support and contributes to the knowledge base
- Develops reports, dashboards, and processes to continuously monitor data quality and integrity. Assists with train-the-trainer program, training people in the use of Salesforce.com.
- Handles customization of fields, page layouts, record types, reports, and dashboards. Develops and designs custom objects and code as needed. Customizes, configures, and manages flows
- The primary job functions and responsibilities include, but are not limited to, those :
- Bachelors Degree or equivalent related experience in business or technology- 5+ or more years as a Salesforce.com administrator
- Two or more years working with business teams on data migration and cleanup
- One or more years of project management
- Strong understanding of Salesforce.com best practices and functionality
- Proven experience developing Salesforce.com enhancements to support core business processes
- Experience with Appexchange and Salesforce-to-Salesforce transfers
- Python and HTML experience strongly desired
- Excellent technical, business, and people skills
- Provide high quality support via both telephone and email
- Well organized and flexible to meet continuously changing priorities and challenges
- Salesforce.com Administrator and Advanced Administration Certification preferred. Salesforce.com Developer Certification a plus
- Designs, develops and implements custom objects in SFDC. Implements triggers, workflows, and validation rules in SFDC
- Excellent project management skills with a sense of urgency
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward with a positive attitude
- Creative and analytical thinker with strong problem-solving skills
- Excellent interpersonal and communication skills
- Experience working with sandbox and production environments to manage/test functional or process changes
- Demonstrated ability to provide instruction to audiences of varying technical backgrounds
- Passionate about solving challenges by leveraging database and technology solutions
(ref:hirist.tech)