
Disputes Credit/Debit Card Non Fraud
2 weeks ago
Job Description
The process is part of the Disputes Credit/Debit Card Non Fraud (CCNF), and it involves review of claims submitted by customers and analysis of data and documents pertaining to the claim.
Responsibilities:
- Peer level review of all Deliverables.
- Chargeback Analyst is responsible for processing payment related disputes for card payments, responsible for facilitating the research, resolution and acquiring the dispute handling skills of payment related dispute claims.
- Ensuring timely delivery by processing team within the defined quality metrics.
- Follows written Business Rules for business activities.
Job requires:
- Excellent written communication skills in English.
- Willingness to work in rotational shifts.
- 2+ years of experience in banking
- Good knowledge of Banking principles
- Good knowledge of Chargeback principles
- Good Analytical skills and Logical reasoning
- Should be a team player with good interpersonal skills
- Graduation in any discipline
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