B2C Consultant Holidays

4 weeks ago

Kozhikode, India AROOHA HOLIDAYS Full time

Job description:

Go Kite Tours is looking for an enthusiastic and customer-focused Holiday Consultant to join our Calicut branch. As a key member of our travel planning team, you will be responsible for understanding client preferences, crafting customized holiday packages, and ensuring seamless travel experiences from planning to post-trip support.

This role is ideal for someone with strong destination knowledge, a flair for customer service, and a passion for curating unforgettable vacations.

Key Responsibilities

Interact with walk-in clients, phone, and online inquiries to understand their travel preferences, budget, and holiday goals.

Design and sell customized domestic and international holiday packages (flights, hotels, sightseeing, transfers, and activities).

Offer expert destination advice, travel tips, and recommend packages based on current trends and promotions.

Handle end-to-end coordination of bookings, including flights, accommodations, tours, and travel insurance.

Maintain regular follow-ups with potential leads and ensure a smooth booking experience for clients.

Coordinate with internal ticketing/reservation teams and external vendors to confirm bookings and resolve issues.

Upsell add-on services like visa processing, insurance, forex, and special experiences.

Keep updated on new travel trends, tourism developments, and promotional offers to provide timely suggestions.

Ensure high customer satisfaction through effective communication, responsiveness, and post-trip feedback follow-ups.

Requirements

Graduate in Travel & Tourism, Hospitality, or any relevant field.

1–3 years of experience in travel consulting, holiday sales, or tourism planning (freshers with strong sales flair may apply).

Good knowledge of top domestic & international holiday destinations, visa requirements, and seasonal trends.

Strong interpersonal and communication skills in English (additional languages are a plus).

Customer-first attitude with the ability to work in a fast-paced, target-driven environment.

Proficiency in MS Office, internet research, and travel booking portals.

Job Types: Full-time, Permanent

Work Location: In person

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