Senior Holiday Consultant

20 hours ago

Kozhikode, Kerala, India AROOHA HOLIDAYS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Go Kite Tours is seeking a seasoned, customer-centric Senior Holiday Consultant to lead travel planning initiatives at our Kozhikode branch. In this pivotal role, you'll leverage your destination expertise and client servicing skills to craft tailor-made holiday experiences, ensuring exceptional service from initial consultation to post-travel follow-up.

We're looking for a travel professional who thrives on creating unforgettable journeys, with a deep understanding of both domestic and international destinations, emerging travel trends, and customer expectations.

Key Responsibilities:

  • Engage with clients through walk-ins, phone calls, and online channels to understand their travel preferences, budget, and expectations.
  • Design, present, and sell bespoke holiday packages, including flights, hotels, sightseeing, transfers, and curated experiences.
  • Provide expert advice on destinations, visa processes, and travel logistics, while staying current on seasonal trends and special promotions.
  • Oversee the complete booking process—from itinerary planning and confirmations to documentation and pre-departure support.
  • Maintain consistent communication with prospective and existing clients, ensuring a seamless and personalized booking experience.
  • Liaise with internal teams (ticketing/reservations) and external suppliers to manage bookings and resolve operational issues promptly.
  • Promote and upsell value-added services such as visa assistance, insurance, foreign exchange, and exclusive travel experiences.
  • Mentor and support junior consultants, sharing best practices and contributing to the team's overall performance.
  • Ensure high levels of customer satisfaction through attentive service, timely responses, and post-travel feedback collection.

Requirements:

  • A degree in Travel & Tourism, Hospitality, or a related discipline.
  • Minimum 4 years of experience in travel consulting, holiday sales, or itinerary planning.
  • In-depth knowledge of popular domestic and international destinations, visa regulations, and travel industry dynamics.
  • Strong communication and interpersonal skills; proficiency in English is essential (additional languages are advantageous).
  • A proactive, customer-first approach with the ability to manage multiple clients in a fast-paced, goal-driven environment.
  • Familiarity with MS Office, online travel portals, and CRM systems.

Job Types: Full-time, Permanent

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Provident Fund

Language:

  • English (Preferred)

Work Location: In person

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