Business Operations

3 weeks ago

Hyderabad, India ARUP Full time

Role & responsibilities

You will sit within the Oasys LS-DYNA software group, working closely with and reporting to the (UK-based) Global Operations Manager. The post-holder role includes the following activities:

  • Providing excellent customer service as a first point of contact for general enquiries
  • Responding to, or delegating enquiries efficiently and effectively including new sales enquiries, license requests, technical support requests, training requests etc.
  • Triaging technical software support queries, liaising with the Support Team to ensure queries are dealt with quickly and efficiently.
  • Assisting global Sales Team / Account Managers with production of documents as part of the sales process (quotations, license agreements etc.).
  • Liaison with UK-based Business Operations and Sales teams; support / cover to other team members as necessary.
  • Processing software sales orders including logging Purchase Orders, generating orders and invoices.
  • Working with our Client Relationship Management system to accurately process orders, track licenses and manage support cases.
  • Proactively seek ways to improve Operations workflows, including identification of ways to provide better customer service.
  • This role requires working shifts that align with UK business hours (3 days per week) to support operational coverage.

Preferred candidate profile

Essential skills and experience

  • (At least 3 years) experience in an order processing or customer service environment
  • Excellent professional customer services skills and orientation
  • Experience in working with CRM / database systems (Microsoft Dynamics 365 preferred)
  • Excellent communication and writing skills
  • Excellent interpersonal and time management skills
  • Demonstrated organisational and analytical skills
  • Ability and willingness to perform in fast paced, rapidly changing environment

Microsoft Office experience essential

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