Admin and Business operations

5 hours ago

Hyderabad, Telangana, India Ignitio Child Development Centre Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Ignitio Child Development Center

Job Title:
Admin and Business Operations Manager

Location:
Attapur, Hyderabad

Job Type:
Full-time

Job Summary

We are seeking a highly motivated and organised
Admin and Business Operations Manager
to join our team at Ignitio Child Development Center. This person will be the backbone of our clinical and business operations, ensuring smooth day-to-day functions and driving business growth. The ideal candidate will be a
main point of contact for clients
, a proactive problem-solver, and a key player in taking our center to the next level. This role requires a blend of administrative expertise, a strong business acumen, and a passion for helping children and families.

Key ResponsibilitiesClinical and Administrative Operations

  • Client Management
    : Serve as the primary point of contact for all client inquiries, concerns, and needs. Manage client relationships from initial contact through service completion.
  • Billing and Payments
    : Oversee all aspects of billing, including creating and sending invoices, processing payments, and following up on overdue accounts.
  • Scheduling
    : Manage and optimize the clinical schedule for all staff and clients to ensure maximum efficiency and client satisfaction.
  • Payment Follow-up
    : Diligently follow up on pending payments and handle payment-related queries in a professional and timely manner.

Business Development and Growth

  • Business Process Optimization
    : Continuously review and improve existing business processes to enhance efficiency and productivity.
  • Client Satisfaction
    : Implement and manage systems to measure and improve client satisfaction, including regular check-ins and feedback surveys.
  • Renewals and Retention
    : Proactively manage client renewals and work to increase client retention by ensuring a high-quality service experience.
  • Growth Initiatives
    : Collaborate with the leadership team to identify and execute strategies for business growth, including new service offerings and market expansion.

Required Skills and Qualifications

  • Proven experience in
    administrative, operational, or practice management
    roles, preferably in a healthcare or clinical setting.
  • Strong understanding of
    billing and payment processes
    .
  • Excellent
    organizational and time-management skills
    with the ability to multitask effectively.
  • Exceptional
    communication and interpersonal skills
    , with a professional and empathetic approach to client interactions.
  • Proficiency in using
    scheduling and billing software
    .
  • A proactive mindset and a problem-solving attitude.
  • Bachelor's degree in Business Administration, Healthcare Management, or a related field is preferred.

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