Senior Technical Account Manager
14 hours ago
Securonix Unified Defense SIEM
provides organizations with the first and only AI-Reinforced solution built with a cybersecurity mesh architecture on a highly scalable data cloud. Enhanced by
Securonix EON’s
AI capabilities, our innovative cloud-native solution delivers a seamless CyberOps experience, empowering organizations to scale their security operations and keep up with evolving threats.Recognized as a
five-time leader
in the
Gartner Magic Quadrant
for SIEM
and highly rated on
Gartner Peer Insights , our award-winning Unified Defense SIEM provides organizations with 365 days of ‘hot’ data for rapid search and investigation, threat content-as-a-service, proactive defense through continuous peer and partner collaboration, and a fully integrated
Threat Detection, Investigation, and Response (TDIR)
experience—all within a single platform. Built on a cloud-native architecture, the platform leverages the Snowflake Data Cloud for unparalleled scalability and performance.
Securonix is proud to be a
cybersecurity unicorn
and featured in CRN's 2024
Security 100 list . Backed by
Vista Equity Partners , one of the largest private equity firms with over $100 billion in assets under management, we have a unique advantage in driving innovation and growth. With a global footprint, we serve more than
1,000 customers worldwide , including
10% of the Fortune 100.
Our network of
150+ partners
and Managed Security Service Providers (MSSPs) enables us to deliver unmatched security solutions on a global scale.
At Securonix, we are driven by our core values and place our people at the heart of everything we do:
Winning as One Team:
We work together with universal respect to achieve aligned outcomesCustomer Driven Innovation:
We innovate to stay ahead of the market and create value for our customersAgility in Action:
We embrace change and are unified in our purpose and objectives amidst change
Join us as we redefine cybersecurity, innovate fearlessly, and grow together as one team.At Securonix, our Senior Technical Account Managers (TAMs) serve as the linchpin of every customer engagement. Working closely with our customers to demo, deploy, operationalize, and extend the Securonix platform, our TAMs thrive on solving problems and building new technology. As a TAM, you will be faced with an endless series of hard problems to tackle as our customers revolutionize enterprise operations and security with Securonix. Because the TAM position encompasses a wide range of responsibilities and opportunities, we seek exceptionally versatile candidates with demonstrable acumen in each of the below areas.
Job Title: Senior Technical Account Manager
Primary Skill Sets:
Cyber Security Background, Customer Advocacy, Cross-Sell/Up-Sell, SIEM
Secondary Skill Sets: SOC Operations
Summary:
TAM will ensure end-to-end delivery of customer experience and be the trusted advisor and primary technical SPOC. They will be also responsible for retaining and growing current client revenue in the region.
Responsibilities:
Account Delivery ManagementAwareness of key stakeholders (Individuals & Teams)Stay connected with customer’s technology owners (Engineering) and actual consumers (SOC Operations)Document and update immediate priorities and challengesCurrent state value realization assessment and alignmentCustomer Sentiment/HealthEstablish and conduct regular cadences with key stakeholdersAccurate and transparent current state health/sentiment disclosure to internal ELTs (Executive Leadership Team)Conduct proactive risk assessments and assess the need for SWAT support and executive sponsor attentionField EngagementPerform proactive health checks on SIEM deploymentProactive escalations to internal support teamsCustomer AccountabilityOperate under proactive/reactive mode to ensure overall health of platform and solution.Proactively conduct periodic risk assessments to identify key priorities and proactive mitigations to ensure healthy sentimentStay close with the product consuming teams to better understand/deliver valueContinuous enablement to improve adoption & collaborate with sales team
Required Skills:
12+ years experience in leading customer-facing organizations10+ years experience in SIEM/Cyber Security Industry5+ years experience in Cyber Security operationsMust have worked in the region for a significant portion of the careerStrong empathy for customersDeep understanding of value drivers in recurring revenue business modelAnalytical and process-oriented mindsetExcellent communication and presentation skillsAbility to lead a team of experienced TAM and technologistsPreferably based in Mumbai with ability to manage/experience with large scale and complex enterprises, preferably banks .
Benefits:
As a full-time employee with Securonix, you will be eligible for the following employee benefits:
Health Insurance with a total sum insured is INR 5,00,000Coverage: Self, Spouse, 2 kids, Dependent parents, or parents-in-lawPersonal Accident with total sum insured is INR 10,00,000Term Life Insurance with a sum assured for employees is 5 times fixed base pay is covered.
Securonix, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Securonix complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Securonix expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Securonix employees to perform their expected job duties is absolutely not tolerated.
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