Deputy General Manager CRM

3 weeks ago


Mumbai, Maharashtra, India Sunteck Realty Ltd Full time

Roles and Responsibilities:

  • Ensure that the personnel communicates consistently with the customers.
  • Ensure that customer queries are responded to satisfactorily.
  • Ensure escalation of the queries to self or superiors based on requirement.
  • Liaise with various departments to ensure that queries are clarified to satisfaction.
  • Ensure that the reports on outstanding are checked and action items are clarified.
  • Revamp processes to better productivity.
  • Customer experience and cost effectiveness.
  • Team building /people development/ goal alignment.
  • Transitioning /Building the operations for the organization.
  • Monitor day to day performance of the employees.
  • Provide market intelligence to the top management for specific locations based on information gathered facilitate project financial tracking.
  • Revenue generation & Upselling.
  • Handling the overall CRM activities from onboarding till possession.
  • Should have Experience in CRM Collection role.
  • Use of Customer Journey Mapping to chart out the entire customer life cycle, with keen focus on optimizing the service journey, Moments of truths.
  • Ensuring the highest standards of compliance and governance in all the documentation and closures of sales.
  • Working in Real Estate sector is mandatory.

Technical & Analytical Skills:

CRM System Proficiency.

Time Management

Leadership

Customer Service.

Good in Communication skills



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