
Deputy General Manager CRM
3 weeks ago
Roles and Responsibilities:
- Ensure that the personnel communicates consistently with the customers.
- Ensure that customer queries are responded to satisfactorily.
- Ensure escalation of the queries to self or superiors based on requirement.
- Liaise with various departments to ensure that queries are clarified to satisfaction.
- Ensure that the reports on outstanding are checked and action items are clarified.
- Revamp processes to better productivity.
- Customer experience and cost effectiveness.
- Team building /people development/ goal alignment.
- Transitioning /Building the operations for the organization.
- Monitor day to day performance of the employees.
- Provide market intelligence to the top management for specific locations based on information gathered facilitate project financial tracking.
- Revenue generation & Upselling.
- Handling the overall CRM activities from onboarding till possession.
- Should have Experience in CRM Collection role.
- Use of Customer Journey Mapping to chart out the entire customer life cycle, with keen focus on optimizing the service journey, Moments of truths.
- Ensuring the highest standards of compliance and governance in all the documentation and closures of sales.
- Working in Real Estate sector is mandatory.
Technical & Analytical Skills:
CRM System Proficiency.
Time Management
Leadership
Customer Service.
Good in Communication skills
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