Senior Information Technology Support

3 weeks ago


uttar pradesh, India a client of NeerInfo Solutions Full time
Role
The client is looking for a hands-on IT Technician with hands-on experience setting up, securing and enabling IT infrastructure including corporate systems and individual workstations.
Need somebody who can:
Office Infra - Set up firewall, network router, switches, wifi
Employee Infra – Provision laptops, devices
Access Management – MS365, license management, security, remote management
Vendor Management – Network, work stations, accessories supplier and order management
Communication – Good written and verbal
Policies and Procedures – Good understanding of ISO and SOC2, ability to develop policies and procedures
Responsibilities
Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
Experience setting up firewalls, switches, routers etc.
Experience in supporting Microsoft Active Directory (AD), Windows Server and Linux Server platforms
Solid understanding of TCP/IP, DNS, NAT, and the OSI Model
Experience in and/or strong knowledge of Identity Access Management (IAM), Multi-Factor Authentication (MFA) and Single Sign-On (SSO) platforms and services
Experience with SOC and ISO/IEC 27000 series frameworks
Install and configure appropriate software and functions according to specifications
Develop and maintain local networks in ways that optimize performance
Ensure security and privacy of networks and computer systems
Strives to resolve malware and virus issues within personal workstations and a company's network
Provide orientation and guidance to users on how to operate new software and computer equipment
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders
Up-to-date knowledge of new systems, information, software, and upgrades
Ability to physically stand, bend, squat, and lift equipment
Assist with compliance and security audits of internal systems, processes and policies
Develop IT policies and procedures for the company
Qualifications
5-8 years of experience in a similar role
Excellent diagnostic and problem-solving skills
Excellent communication skills – written, verbal and presentation
Excellent organization and time-management skills
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
Proficient with Windows, Linux, MAC and OS
One or more certifications:
MCE (Microsoft Certified Solutions Expert)
MCP (Microsoft Certified Professional)
HDI-Support Technician Certifications
CompTIA A+/Network+, Cisco and Microsoft certifications.
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