Customer Support

3 days ago


sany, India Algotale Full time
Overview: The CustomerSupport role is an essential part of our organization as itdirectly impacts customer satisfaction and retention. The primaryresponsibility of Customer Support is to assist customers withtheir inquiries provide guidance and ensure prompt resolution ofissues. This role plays a crucial part in maintaining strongcustomer relationships and contributes to the overall success ofthebusiness.
KeyResponsibilities:
  • Responding tocustomer inquiries via phone email or chat in a timely andprofessional manner
  • Identifying and assessingcustomers needs to achievesatisfaction
  • Providing accurate valid andcomplete information by using the rightmethods/tools
  • Handling customer complaintsproviding appropriate solutions and alternatives within the timelimits
  • Keeping records of customer interactionstransactions comments andcomplaints
  • Communicating and coordinating withinternal teams to ensure promptresolution
  • Monitoring customer satisfactionthrough feedback and surveys
  • Striving forfirstcontact resolution to maximizeefficiency
  • Identifying and escalating priorityissues
  • Staying uptodate with product knowledgecompany policies and procedures
  • Contributing toteam efforts to achieve customer satisfactiongoals
  • Participating in product or serviceimprovement initiatives
  • Maintaining a positiveempathetic and professional attitude towards customers at alltimes
  • Engaging in continuous learning and skilldevelopment
  • Assisting in training new customersupport representatives
RequiredQualifications:
  • High school diplomaor equivalent; associates or bachelors degree is aplus
  • Proven work experience in a customersupport role
  • Strong communication and activelistening skills
  • Ability to handle and resolveconflict effectively
  • Proficiency in CRM systemsand practices
  • Ability to multitask prioritizeand manage time effectively
  • Technicalproficiency with relevant computerapplications
  • Ability to adapt to change andwork in a fastpaced environment
  • Problemsolvingskills and the ability to thinkcritically
  • Customercentric mindset with a focuson customer satisfaction
  • Empathy and patiencewhen dealing with customers
  • Ability to workwell in a team environment
  • Understanding ofcustomer service principles andpractices
  • Flexibility to work in shiftsincluding weekends and holidays ifrequired
  • Proficiency in written and spokenlanguage(s) as required for therole

communication,adaptability,customer,customersupport


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