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Customer support Manager
3 days ago
Job Description:
Customer Support OperationalManagement:
a.Lead day to day support operations to ensure that customers arereceiving responsive and quality support from organizational CS
b. Planning and executing the global supportgoals for each year
Support Engineer/ AnalystsManagement:
a.Build a team that reflects organization values of supportexcellence personal growth and teamwork
b.Inspire employees to work smarter and find purpose in their roles
c. Build career plans for support staff
d. Train or project manage the technicaltraining of each support engineer
e. Trainsupport engineers by growing current and future leaders
Efficiencyand Customer Feedback Management:
a. Report to Mgtof support customer health & KPIs
b.Monitor tickets and diagnose areas for improvement
c. Collaborate with Projects and RnD team to advocate forproduct improvement and support policy
Skills &Experience:
- Candidateshould be exposure of working with international customers forsoftware solution delivery Implementation or providingSupport
- Should have a Techno Functionalbackground to manage Support Analyst and L3 Software Engineerteam
- B.E. / B. Tech. M.C.A.preferred
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