Customer Service Manager

Found in: Whatjobs IN C2 - 1 week ago


tamil nadu, India Artifex HR Private Limited Full time
Artifex HR is hiring a customer service manager for a leading restaurant chain based in Chennai.
Customer Query Management:
Develop and implement an efficient system for tracking and responding to customer queries across all platforms, including Calls, WhatsApp, Social Media, Google, Zomato/Swiggy, Email, SMS, and more.
Regularly monitor and evaluate the performance of the query management system, making necessary adjustments for continuous improvement.
Customer Retention:
Proactively address customer complaints and concerns to ensure their satisfaction and loyalty.
Collaborate with other departments for the satisfactory resolution of customer issues.
Implement strategies to drive customer retention through effective complaint redressal.
Call-Centre Team Management & Performance Reporting:
Manage day-to-day activities of the call-center team, addressing issues related to performance, coordination, and motivation.
Maintain detailed reports on calls handled by each tele-caller and provide comprehensive analytics on staff performance.
Ensure accurate recording of team attendance and punctuality, addressing any related issues in a timely manner.
Develop and maintain a comprehensive database of call records, analyzing data to identify areas for team improvement.
Customer Feedback Collection & Reporting to Management:
Organize and lead daily feedback calls to at least 50% of customers who visited the previous day, ensuring concerns are resolved.
Compile and analyze customer feedback to create daily "Feedback and GSI reports," communicating findings and suggesting actions to management.
Uphold the highest standards of honesty and integrity in compiling and generating all reports.
Team Training:
Conduct regular training sessions for the team on brand knowledge and upselling techniques.
Continuously update the team on changes or updates related to the company.
Quality Assurance:
Monitor customer interactions to ensure a high standard of courteous and professional service.
Develop and implement strategies to ensure no customer queries go unanswered.
Key Skills:
Leadership and Management Skills: Manage and lead a team, ensuring high performance and professional development.
Communication Skills: Excellent verbal and written communication for managing queries and leading the team.
Problem-Solving Skills: Quick and effective resolution of customer complaints and concerns.
Organizational Skills: Manage and organize tasks, including tracking queries and maintaining performance reports.
Analytical Skills: Proficient in analyzing customer feedback and performance data.
Customer Service Skills: Ensure customer satisfaction and retention.
Knowledge of the Brands: Extensive knowledge of Coal Barbecues and The Wedding Biryani.
Training Skills: Effectively train the team on brand knowledge and upselling techniques.
Preferred candidate profile
Any Bachelors degree.
Proven experience of at least 5 years in customer support, call-center management, or a related role, preferably in the food and hospitality industry.
Strong understanding of customer service principles and experience in managing diverse communication channels.

  • Tamil Nadu, India MTAB Technology Center P Ltd Full time

    This is a remote position. **Job Description**: This task involves managing customer complaints, service requests, and tickets through Zoho Desk. Roles and Responsibilities: 1.Register customer complaints and service requests in Zoho Desk and ensure that they are assigned to the relevant teams. 2.Raise tickets and send quotations to customers as...

  • Customer Service

    4 hours ago


    Coimbatore, Tamil Nadu, India HSBC Full time

    -Job description **Some careers open more doors than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Customer Service

    7 days ago


    Chennai, Tamil Nadu, India Reqroots pvt ltd Full time

    **Roles & Responsibilities** **Desired Skills** - Responsible for handling calls and chat and providing customer support, - Identify and relate with various customer needs and scenarios, - Conduct issue identification and problem-solving meeting customer needs and satisfaction, - Provide customers with cutting-edge service in a friendly, confident, and...


  • Pallikaranai, Chennai, Tamil Nadu, India veega service Full time

    We are hiring Service Advisor Education Qualification - Diploma or Basic degree in Mechanical, Automobile Engineering. Years of Experience - min 2 years. Salary - 15,000/- per month + incentives Roles & Responsibilities: - 1. Service Job card preparation. 2. Update work in progress status of the service vehicle to customers on a regular basis. 3. Act...

  • Eot Crane Service

    3 weeks ago


    Chennai, Tamil Nadu, India MUHIL SERVICE Full time

    **Full Job Description** **Responsibilities**: Attend assigned service calls at customer site Identify faults & provide solution independently using skills & experience Attend assigned breakdown complaint for eot crane Identify spares required if any and recommend Prepare service reports for work done Provide comprehensive feedback of service work to...

  • Customer Service

    1 week ago


    Coimbatore, Tamil Nadu, India Bixware Technologies Pvt Ltd Full time

    **Responsibilities**: - Assist Hindi-speaking customers with product/service-related issues and inquiries. - Provide accurate information about products, services, and company policies in Hindi. - Escalate priority issues to the appropriate department for resolution. - Maintain records of customer interactions and transactions. - Collaborate with team...

  • Customer Service

    3 days ago


    Perungalathur, Chennai, Tamil Nadu, India Connect Galaxy Full time

    _**We are Hiring!!!**_ **Designation**: Customer Service **Process**: Blended (Voice & Non Voice) **LOB**: Retail **Salary**: 2.5LPA **Shifts **; Rotational shift **Skills**: Excellent Communication in English (Verbal or Written) **Location**: Perungalathur, Chennai **Fresher **& **Experience **can apply **Roles & Responsibilities**: -...


  • Tamil Nadu, India MTAB Technology Center P Ltd Full time

    This is a remote position. **Job Description**: This task involves managing customer complaints, service requests, and tickets through Zoho Desk. Roles and Responsibilities: 1.Register customer complaints and service requests in Zoho Desk and ensure that they are assigned to the relevant teams. 2.Raise tickets and send quotations to customers as...


  • Tamil Nadu, India DBS Bank Full time

    **Job Purpose** Responsible for retention of customers by providing best services and achieving new customer acquisition. **Key Accountabilities** 1. Deepening, Retention of customers across all products by providing best services, which is measurable through increase in ETB Book balance movement and achieving of new customer acquisition. 2. Sourcing of...

  • Customer Service

    2 days ago


    Chennai, Tamil Nadu, India Connect Galaxy Full time

    _**We are Hiring!!!**_ **Designation**: Customer Support (Inbound & Outbound) **Process**: Green lamp Plywood **Language**: Malayalam & Average English **Experience** : 6month - 1 year **Shifts & week off** : Day shift & Sunday week off **Salary**: 17 - 19 TH **Responsibilities**: **Inbound Customer Support**: - **Issue Resolution**: Addressing...


  • Pallikaranai, Chennai, Tamil Nadu, India veega service Full time

    We are hiring Service Advisor Education Qualification - Diploma or Basic degree in Mechanical, Automobile Engineering. Years of Experience - min 2 years. Salary - 15,000/- per month + incentives Roles & Responsibilities: - 1. Service Job card preparation. 2. Update work in progress status of the service vehicle to customers on a regular basis. 3. Act...


  • Chennai, Tamil Nadu, India Reqroots Full time

    Position: Customer Service Location: Chennai Years of experience: 0 - 2 years Immediate Joiners Preferred **Responsibilities**: - Responsible for handling calls and chat and providing customer support, - Identify and relate with various customer needs and scenarios, - Conduct issue identification and problem-solving meeting customer needs and...

  • Customer Service

    3 days ago


    Perungalathur, Chennai, Tamil Nadu, India Reqroots Full time

    calls and chat and providing customer support, - Identify and relate with various customer needs and scenarios, - Conduct issue identification and problem-solving meeting customer needs and satisfaction, - Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner either through Calls or Chats, - Conduct data entry,...


  • Pallikaranai, Chennai, Tamil Nadu, India veega service Full time

    We are hiring Service Technician Education Qualification - Diploma or Basic degree in Mechanical, Automobile Engineering. Years of Experience - min 2 years. Salary - 18,000/- per month + incentives Roles & Responsibilities: - 1. Receive Service Vehicle from Service advisor. 2. Diagnose the problem based on customer remarks & troubleshoot the issue as...


  • Tamil Nadu, India MTAB Technology Center P Ltd Full time

    This is a remote position. **Job Description**: This task involves managing customer complaints, service requests, and tickets through Zoho Desk. Roles and Responsibilities: 1.Register customer complaints and service requests in Zoho Desk and ensure that they are assigned to the relevant teams. 2.Raise tickets and send quotations to customers as...


  • Velachery, Chennai, Tamil Nadu, India SYNERGYREVO GLOBAL BUSINESS SERVICE PVT LTD Full time

    Qualification :Minimum 12th pass or Any degree Job Profile: Hiring for Freshers / Experience - Voice Process (customer Support) Immediate Joiners within a week Required : Must have excellent communication in Tamil / English. Day shift only Work Location : Velachery Salary Net Rs. 10,000 to Rs. 15,000/ - No Of Positions: 10 + Fresher and Experienced...


  • Chennai, Tamil Nadu, India Reqroots Full time

    **Roles & Responsibilities** **Desired Skills** - Responsible for handling calls and chat and providing customer support, - Identify and relate with various customer needs and scenarios, - Conduct issue identification and problem-solving meeting customer needs and satisfaction, - Provide customers with cutting-edge service in a friendly, confident, and...


  • Coimbatore, Tamil Nadu, India DTECH Information Technology and Outsourcing Private Limited Full time

    Qualification: Degree in Logistics and Supply Chain Management. - Exceptional customer service skills. - Excellent language & command of English - Detail-oriented and strong follow-up skills - Proficient with Microsoft Office (Word, Excel, Outlook) - Cargo Wise systems knowledge is a plus - Ensures invoicing of rendered services is completed accurately and...


  • Tamil Nadu, India IDFC FIRST Bank Full time

    **Role/ Job Title**: Customer Service Executive - Loan Center **Function/ Department**: Customer Experience **Job Purpose**: The role bearer has the responsibility to co-ordinate and rectify the operational queries & grievances for a location. It includes administration of corporate policies and procedures and ensure that front delinquencies are minimized....


  • Chennai, Tamil Nadu, India BINDAL AGENCIES PVT LTD Full time

    We are looking for a dedicated and friendly Customer Service Assistant to join our team. As a Customer Service Assistant, you will be the first point of contact for our customers, providing them with exceptional service and support. Your role will involve assisting customers with inquiries, resolving issues, and ensuring their overall...