Customer Service Assistant

3 weeks ago


Chennai Tamil Nadu, India Reqroots Full time

**Roles & Responsibilities**

**Desired Skills**
- Responsible for handling calls and chat and providing customer support,
- Identify and relate with various customer needs and scenarios,
- Conduct issue identification and problem-solving meeting customer needs and satisfaction,
- Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner either through Calls or Chats,
- Conduct data entry, documentation, and case management,
- Work and partner with others within a team-based environment,
- Achieve and maintain required metrics and goals,
- Adhere to company policies and procedures as described on the HR Handbook,
- Good understanding of phone/chat etiquette - Not interrupting, abstains from making unpleasant vocal gestures, etc.
- Ability to establish call control/multi-task chat queries,
- Ability to use logical and non-linear troubleshooting techniques to resolve the root cause of a problem.
- **Written Skills**:

- Ability to compose grammatically precise, concise, and appropriate sentences,
- Ability to clearly understand and respond appropriately to the problem statements of customers,
- **Verbal Skills**:

- Ability to articulate, clear and friendly tone in a neutral accent without dead air,
- Ability to manage and maintain required communication pace,
- Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome),
- Capable of consistently managing a higher level of professional, yet courteous communication standards (Verbal & Written),
- Capable of managing communication flow and direction,
- Effective time management and should have strong focus on schedule adherence and/or attendance based on previous employment/school records,
- Goal orientated with a focus on learning and continuous improvement,
- Team player that is willing to make adaptions for the benefit of customers and the program's engagement activities,
- Ability to Type 35+ WPM with accuracy of 85%

**Salary**: ₹8,472.01 - ₹15,058.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift
- Night shift

Supplemental pay types:

- Performance bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Chennai, Tamil Nadu (required)

Ability to Relocate:

- Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8925829215



  • Chetput, Chennai, Tamil Nadu, India BINDAL AGENCIES PVT LTD Full time

    Job Summary: The Customer Service Assistant is responsible for providing excellent customer service and support to clients and customers. This includes responding to inquiries, resolving issues, and ensuring customer satisfaction. The assistant will work closely with the customer service team to maintain strong relationships and address customer needs in a...


  • Chetput, Chennai, Tamil Nadu, India BINDAL AGENCIES PVT LTD Full time

    Job Summary: The Customer Service Assistant is responsible for providing excellent customer service and support to clients and customers. This includes responding to inquiries, resolving issues, and ensuring customer satisfaction. The assistant will work closely with the customer service team to maintain strong relationships and address customer needs in a...


  • Chennai, Tamil Nadu, India Hometech service pvt ltd Full time

    We are hiring for our Clients. Male Required Contact Person: - Mr Sugunthan 9363560345 **Responsibilities**: - Assist shoppers with inquiries about store locations, mall events, amenities, and directions. - Respond to customer concerns and complaints professionally and courteously, working towards resolutions. - Maintain a welcoming and positive...


  • Chennai, Tamil Nadu, India VAS India Consulting Full time

    Greetings from VAS India Consulting!!! We are hiring for a Customer Service Executive for a MNC Company Location : Chennai Gender : Female Salary : 2.4 Lakhs Per Annum Education : Any degree Experience : freshers to 2 years Coordinating with the customers Preparing MIS reports Good communication skills Should be polite and smart in handling the...


  • Tamil Nadu, India CMACGM Full time

    Rejoindre CMA CGM c’est dire oui à une expérience qui a du sens, celle ou vous serez épanouis et acteurs de votre carrière professionnelle, c’est évoluer dans un environnement qui favorise le développement des collaborateurs et révèle leurs potentiels, un environnement basé sur la confiance et l’intelligence collective pour construire...


  • Villivakkam, Chennai, Tamil Nadu, India AGS Cinemas pvt ltd Full time

    1.Box office, food and beverage 2.customer support 3.service to the customer 4.popcorn machine handling and packing 5.cool drinks packing and maintaining 6.delivery the food to the customer place 7.maintaining the place proper clean. **Job Types**: Full-time, Permanent, Fresher Pay: ₹17,000.00 - ₹20,000.00 per month **Benefits**: - Health...


  • Thiruvanmiyur, Chennai, Tamil Nadu, India Sintron Electronics Pvt Ltd Full time

    **Responsibilities**: **Following the collection process and maintaining customer payment records**. Writing final notice warnings to customers when payments are not being made. **resolving overdue bills and collecting payments.** **Role**: - making calls to the customer and updating them on the payment overdue daily - Follow up with the customer and make...


  • Madhavaram, Chennai, Tamil Nadu, India Touch N Chill Private Limited Full time

    Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or...

  • Eot Crane Service

    4 weeks ago


    Chennai, Tamil Nadu, India MUHIL SERVICE Full time

    **Full Job Description** **Responsibilities**: Attend assigned service calls at customer site Identify faults & provide solution independently using skills & experience Attend assigned breakdown complaint for eot crane Identify spares required if any and recommend Prepare service reports for work done Provide comprehensive feedback of service work to...

  • Service Technician

    5 days ago


    Erode, Tamil Nadu, India SMAA Royal Enfield Service Dealership Full time

    We are looking for a technically skilled Service Technician to travel to perform equipment and machine repairs. The Service Technician's responsibilities include complete vehicle compliant and performing routine maintenance. The Service Technician will install,repair and test products and provide customers with instructions on the proper usage of the...


  • T Nagar, Chennai, Tamil Nadu, India PDI Software Full time

    Answering customer enquiries or passing them on to the appropriate department. Giving information and helping to solve customer problems. Selling products and taking orders. Arranging services for customers, for example, booking hotel rooms or arranging car hire. Processing complaints and, if appropriate, issuing refunds. Taking information from customers...

  • Customer Service

    4 weeks ago


    Chennai, Tamil Nadu, India EdMIUM Full time

    **Job description** Outbound calls To explain our products and services to customers Resolving queries and issues related to the universities and courses. - Proficient in both verbal and written communication skills. - Capable of efficiently managing multiple critical tasks. - Strong communication abilities, with prior experience in customer care within any...

  • Service Advisor

    6 days ago


    Pallikaranai, Chennai, Tamil Nadu, India veega service Full time

    We are hiring Service Advisor Education Qualification - Diploma or Basic degree in Mechanical, Automobile Engineering. Years of Experience - min 2 years. Salary - 15,000/- per month + incentives Roles & Responsibilities: - 1. Service Job card preparation. 2. Update work in progress status of the service vehicle to customers on a regular basis. 3. Act...


  • Ambattur, Chennai, Tamil Nadu, India TATA MOTORS SERVICE CENTRE Full time

    **Responsibilities**: - **Customer Interaction**: - Greet and assist customers in a friendly and professional manner. - Effectively communicate with customers to understand their automotive service needs and concerns. - Provide information about services, pricing, and estimated completion times. - **Appointment Scheduling**: - Schedule service...


  • Alandur, Chennai, Tamil Nadu, India FREIGHT CONNECT DOOR TO DOOR PVT LTD Full time

    _**Customer service coordinators Scope of Works **_ - Innovation, Communication Skills, Problem Solving Skills, Collaboration, Mentoring or Proactive - Logistics Coordinator essential role to helps a company get their product into the consumers' hands in a timely manner. - Their responsibilities include overseeing all aspects of a company's supply chain,...

  • Customer Services

    5 days ago


    Chennai, Tamil Nadu, India Unidos Technology Full time

    Delivering information about a company’s offeringsResponding to customer inquiries within company hours - Handling complaints to building strategies for improving the overall customer experience and fostering loyalty - No night shift, no target - Handling customer complaints **Job Types**: Full-time, Permanent **Salary**: ₹20,000.00 - ₹27,000.00 per...


  • Chennai, Tamil Nadu, India Bookwater Full time

    **Role: Customer Support Executive** **Exp: 0- 6 months ( Freshers with excellent communication apply)** Responsibilities - Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans. - Handling customer complaints and concerns in a professional manner, working...

  • Customer Service

    7 days ago


    Chennai, Tamil Nadu, India Connect Galaxy Full time

    _**We are hiring!!!**_ **Designation**: customer support **Process**: Airtel Retention **Shift**: Day shift **Experience**: Fresher **Qualification**: HS & G raduate **Language**: Tamil & English **Salary**: 11.5k - 13k **Location**: Mount Road, Chennai. **ROLES AND RESPONSIBILITIES**: **Communication**: - Be clear, concise, and courteous in your...

  • Customer Service

    7 days ago


    Chennai, Tamil Nadu, India The Curious Staffing Full time

    Customer Care Executive Fluent in English and Hindi Communication 6 months Experience Mandatory 5 Days Working Rotational Shift / Rotational Week off Salary - 21k to 24k CTC Location - Chennai **Job Types**: Full-time, Permanent **Salary**: ₹20,000.00 - ₹24,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Rotational...


  • Chennai, Tamil Nadu, India KRION CONSULTING Pvt Ltd Full time

    **Roles and Responsibilities**: Handling customer complaints Attending customer service team meetings Gathering customer feedback Create policies and procedures Designing customer service protocols Training employees Ensure customer satisfaction Relaying extensive product information to customers Handling service issue **Job Types**: Full-time,...