Customer Service
4 weeks ago
_**We are hiring**_
**Designation**: customer support
**Process**: Airtel Retention
**Shift**: Day shift
**Experience**: Fresher
**Qualification**: HS & G raduate
**Language**: Tamil & English
**Salary**: 11.5k - 13k
**Location**: Mount Road, Chennai.
**ROLES AND RESPONSIBILITIES**:
**Communication**:
- Be clear, concise, and courteous in your communication.
- Use active listening to understand customer concerns fully.
**Problem-Solving**:
- Focus on finding solutions to customer problems.
- If an issue cannot be resolved immediately, communicate the steps being taken to address it.
**Monitoring and Analytics**:
- Use analytics tools to track support performance and customer satisfaction.
- Monitor key metrics and adjust strategies based on the data.
**Patience and Empathy**:
- Patience is key, especially when dealing with frustrated or upset customers.
- Show empathy by understanding and acknowledging their concerns.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹11,500.00 - ₹12,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Chennai, Tamil Nadu (required)
Ability to Relocate:
- Chennai, Tamil Nadu: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91
7200585293
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