Application Support

1 week ago


New Delhi, India Ontrack HR Services Pvt LTD Full time
Responsible to support the Sales department in providing a technically optimised
solution to the customer by understanding customer’s requirements, site conditions
and market conditions also drive sales end to end in mining and mineral processing
industries
Provide technical guidance and support to customers on
equipment selection, configuration, and optimization for crushing
and mining applications.
Conduct site visits and assessments to understand customer needs
and recommend appropriate solutions.
Assist in troubleshooting and resolving technical issues during
installation, commissioning, and operation.
Develop a deep understanding of our product portfolio, including
crushers, screens, conveyors, and related equipment.
Stay up-to-date with industry trends, technologies, and best
practices in crushing and mining applications.
Collaborate with the sales team to identify new business
opportunities and support customer acquisition efforts.
Conduct product demonstrations, presentations, and training
sessions for customers as needed.
Coordinate with internal teams, including engineering and
production, to ensure timely delivery of equipment and solutions.
Manage multiple projects simultaneously, ensuring they are
completed within budget and meet customer expectations.
Prepare technical proposals, specifications, and other
documentation for customer projects.
Maintain accurate records of customer interactions, project status,
and equipment specifications.
Should have working knowledge in aggflow/Bruno/any other
similar software.
Requirements Bachelors in Mechanical Engineering, Mining Engineering
or related field
5 to 9 Years’ Experience in Technical Support
Benefits Industrial standards
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