Ist Switch Application Support

2 months ago

New Delhi, India Net-Recrute International Full time

Our client is extending its capabilities to include project and technical support for investment banking clients, initially in Saudi Arabia but potentially also in other Gulf countries, they are recruiting an IST Switch Application Support Analyst to join their team.

**Responsibilities**:

- Ensuring the proper and clean completion of the customer’s tickets related to Switch
- Technical knowledge of the clearing cycle with international networks (VISA, MasterCard, UPI,) in terms of: Input/output feeds, data elements specifications, tools that are used by the banks to submit/receive incoming and outgoing files (VISA edit package, MasterCard pre-edit/MFE), and excepted outcome reports.
- Adopt existing support processes and ensure that production systems remain operational.
- Own and ensure the tickets such as incidents, service requests, and change requests are serviced appropriately.
- Timely escalate issues to the next level or vendor
- Adopt existing support processes and ensure that production systems remain operational
- Develop and maintain client relationships, requiring deep technical and functional expertise

**Qualifications**:

- 3+ years of experience
- Understand the backend logic of the processing, and generate needed MIS reports
- Good knowledge of various types of bank/credit, debit and prepaid card operations processes and procedures, Electronic Fund Transfer, ATM and POS Switch, Card Management systems, certifications with Visa, MasterCard.
- Ability to present information in user-friendly language
- Experience working in a team-oriented, collaborative environment, with strong customer service orientation
- Self-motivated, with the ability to manage multiple conflicting priorities, while continuously prioritizing deliverables
- High degree of organizational and time management skills, with attention to detail

**Salary**: From ₹416,384.75 per month

Application Question(s):

- This job requires relocation to KSA, are you willing to relocate?

**Experience**:

- IST Switch Application Support: 5 years (required)

Ability to Relocate:

- New Delhi, Delhi: Relocate with an employer provided relocation package (required)

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