Application Support Analyst
2 weeks ago
Job Description:
Highly skilled Application Support Analyst with expertise in Unix and Linux-based systems. Vast experience in high-volume environments with strong analytical, communication, and organizational abilities. Complex problem solver able to thrive in fast-paced and challenging roles. Senior support resource with experience of 9 to 10 yrs.
Core Skillset – SQL Understanding, Document Control, RCA Process, Flexible schedule, Agile/SCRUM Knowledge, Quality Assurance, Data Processing, Ticketing Tool Knowledge
Language – English, Hindi
•Analyze application data to assess performance and uncover problems.
•Work in team environment to complete all testing activities according to schedule.
•Coordinate resolutions with development team and project managers.
•Complete root cause analysis of defects.
•Monitor data processing, quality assurance, and development activities.
•Troubleshot and resolved application issues escalated from end users.
•Processed large batches of data on daily and weekly basis.
•Conducted user regression and other tests on products and components.
•Opened and documented defect tickets.
•Participated in daily, weekly, and bi-monthly status meetings.
•Completed testing on code releases to ensure quality.
•Developed scripts for consistent testing team wide.
•Worked with development team to assess issues and test for solutions.
•Integrated application software and hardware configuration changes.
•Supported company users with troubleshooting assistance.
•Effectively resolved first line application queries
•Improved ticketing resolution time
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