F&B Host/Hostess

3 weeks ago

Gurugram, India Accodify360 Full time

Position Title: Food & Beverage Host

Job Location: (Insert location)

Reports To: Restaurant Manager / F&B Supervisor

Job Summary:

The Food & Beverage Host plays a key role in creating a welcoming atmosphere for guests. This position is responsible for greeting and seating customers, managing reservations, and providing general support to the restaurant's front-of-house operations. The host ensures that guests have an excellent dining experience from the moment they arrive.

Key Responsibilities:

  • Guest Greeting & Seating: Greet guests warmly upon arrival and direct them to their assigned tables based on availability and reservation status.
  • Reservation Management: Maintain the reservation book and manage reservations efficiently using the system. Ensure that guests are seated in a timely manner, according to the reservation schedule.
  • Guest Interaction: Provide excellent customer service, ensuring all guests feel welcome, valued, and informed about wait times, restaurant specials, or menu items.
  • Waitlist Management: Manage and maintain a waitlist during peak hours, informing guests of expected wait times, and providing updates as necessary.
  • Communication: Communicate effectively with waitstaff, kitchen staff, and management to ensure smooth operations and prompt guest service.
  • Maintaining Cleanliness: Ensure the front-of-house area is clean, organized, and inviting. Monitor the cleanliness of the entry area, restrooms, and seating areas.
  • Handling Inquiries: Answer phone calls, assist with reservations, and respond to inquiries about restaurant hours, menu items, or special events.
  • Assist with Special Requests: Handle guest requests, complaints, and concerns with professionalism and efficiency, ensuring they are addressed appropriately.
  • Supporting F&B Staff: Provide additional support to servers, bartenders, and kitchen staff as needed. Assist with opening/closing duties.
  • Upholding Safety Standards: Follow health and safety guidelines, ensuring a clean and safe environment for guests and staff.

Required Skills and Qualifications:

  • Previous experience in hospitality or customer service preferred.
  • Excellent communication and interpersonal skills.
  • Friendly, approachable, and professional demeanor.
  • Ability to manage high-stress situations and multiple tasks.
  • Knowledge of restaurant reservation systems (e.g., OpenTable, Resy) a plus.
  • Ability to stand for long periods of time and occasionally lift up to 25 pounds.
  • Strong organizational and multitasking abilities.
  • Flexibility to work evenings, weekends, and holidays as needed.

Physical Demands:

  • Must be able to stand for extended periods of time.
  • Must be able to move quickly and efficiently in a fast-paced environment.

Work Environment:

  • Fast-paced, high-volume restaurant.
  • Interactions with customers, kitchen staff, and management.

Job Types: Full-time, Fresher

Pay: ₹17, ₹19,027.03 per month

Benefits:

  • Food provided
  • Paid sick time

Work Location: In person

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