Sr Associate

4 weeks ago

Gurugram, India UnitedLex Full time

Job Description: Senior Associate- Client Services

Location: Gurgaon

Shifts: 24 *7

Overall Purpose of the Job: 

The Senior Associate will provide daily support to the Project Managers as an individual contributor to assist with the successful delivery of products and services offered by UnitedLex. 

Follow process-driven execution of project tasks to ensure unified Project Management methodology is adhered to. 

Act as a member of the client support centre for applications hosted by UnitedLex and other third parties. Document and report periodic project details to the Project Managers, Legal Professional Services Leadership, clients, and project teams.

Responsibilities

Gather and thoroughly document requirements using standard project intake forms

Assist the Project Manager in documenting and tracking all aspects of the eDiscovery lifecycle, including Early Case Assessment, Forensic Collections, ESI Processing, Document Hosting, Document Review, Document Production, Data Archival, and Storage

Follow detailed Quality Control measures to ensure the accuracy of all deliverables

Track all time spent on project activities and report to Project Managers periodically

Participate in internal communications on standard processes and reporting.

Monitor matter communications (emails, meetings, calls)

Load documents on Relativity including overlay and troubleshoot load files when required.

Tiff/OCR documents on the fly and/or using other EDD tools and teams.

Understanding of running searches, managing search indexes, and creatingsearch term reports for clients.

Hands-on experience with ticketing tools like JIRA would be preferred.

Qualifications

At least 2-3 year of relevant experience.

Working knowledge of Relativity and other review platforms.

Detailed planning and organizational skills

Exceptional written, electronic and verbal communication skills

Strong understanding and efficiency using Microsoft Office Suite and other common software applications

Ability to multi-task and prioritize requests based on deadlines.

Communicate frequently and professionally with Project Managers and project team

Continually seek opportunities to increase customer satisfaction

Ability to stretch in case of project requirements.

Open to work in 24X7 shifts including weekends and National Holidays.

Provide exceptional customer service for existing and prospective clients

Should be a team worker with focus on communication, solutions and good relationships

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