Mphasis | Customer Support Representative | bangalore

3 weeks ago

Bengaluru, India Mphasis Full time
Greetings from Mphasis

We have a walk-in interview scheduled for the Position of Customer Support Officer (International Voice Process) on 12th December, 2024 (Thursday), from 10:00am-2:00pm. Please carry your resume (hard copy) and govt id (Aadhar Card).

Job SummaryHandle

Inbound and Outbound callsCoordinating with Operations and other support functions for any help related on callsFollow the guidelines set out for calls handlingAll the KPI/KRAs assigned to be met

Skills required:Having

strong English verbal language skills

that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.Flexible to work in rotational and night shift.100% WORK FROM OFFICE

Years of experience needed

6 to 12 months in

International Customer Service and Collections

Walk In Date - 12th December, 2024Time - 10:00am-2:00pmLocation - Bagmane World Technology Centre, WTC 4, 4th Floor, KR Puram Marathahalli Ring Road, Doddenekundi, Bangalore - 560048.

Regards,HR - Bhavya

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