Customer Support Representative

4 weeks ago


Bengaluru, India Mphasis Full time
Greetings from Mphasis
We have a walk-in interview scheduled for the Position of Customer Support Officer (International Voice Process) on 12th December, 2024 (Thursday), from 10:00am-2:00pm. Please carry your resume (hard copy) and govt id (Aadhar Card).
Job Summary
Handle Inbound and Outbound calls
Coordinating with Operations and other support functions for any help related on calls
Follow the guidelines set out for calls handling
All the KPI/KRAs assigned to be met
Skills required:
Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.
Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.
Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.
Flexible to work in rotational and night shift.
100% WORK FROM OFFICE
Years of experience needed 6 to 12 months in International Customer Service and Collections
Walk In Date - 12th December, 2024
Time - 10:00am-2:00pm
Location - Bagmane World Technology Centre, WTC 4, 4th Floor, KR Puram Marathahalli Ring Road, Doddenekundi, Bangalore - 560048.
Regards,
HR - Bhavya Periyadan


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