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▷ [15h Left] Customer Support Representative

1 month ago

Bengaluru, India Mphasis Full time
Greetings from Mphasis

We have a walk-in interview scheduled for the Position of Customer Support Officer (International Voice Process) on 12th December, 2024 (Thursday), from 10:00am-2:00pm. Please carry your resume (hard copy) and govt id (Aadhar Card).

Job Summary

- Handle Inbound and Outbound calls- Coordinating with Operations and other support functions for any help related on calls- Follow the guidelines set out for calls handling- All the KPI/KRAs assigned to be met

Skills required:

- Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.- Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.- Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.- Flexible to work in rotational and night shift.- 100% WORK FROM OFFICE

Years of experience needed 6 to 12 months in International Customer Service and Collections

Walk In Date - 12th December, 2024

Time - 10:00am-2:00pm

Location - Bagmane World Technology Centre, WTC 4, 4th Floor, KR Puram Marathahalli Ring Road, Doddenekundi, Bangalore - 560048.

Regards,

HR - Bhavya Periyadan