
Head of Service Delivery
3 weeks ago
We're looking for a dynamic Head of Service Delivery to lead our wireless telecommunications service operations from end to end. This is a senior leadership role responsible for driving service excellence, ensuring network reliability, and delivering outstanding customer experiences.
You'll lead cross-functional teams—including project managers, field operations, and technical support—to deliver high-performance wireless infrastructure and solutions. If you're a strategic leader with deep telecom expertise and a passion for innovation, we want to hear from you.
Key Responsibilities
- Lead and manage all aspects of service delivery for wireless infrastructure and solutions. Ensure services are delivered on time, within budget, and meet customer expectations and contractual SLAs.
- Develop and implement service delivery strategies, aligning them with business goals and industry best practices.
- Act as the senior escalation point for service delivery issues and drive resolution. Build and maintain strong relationships with key clients and partners to ensure satisfaction and retention.
- Lead, mentor, and develop a high-performing service delivery team, fostering a culture of customer focus and continuous improvement.
- Develop and implement service delivery frameworks, methodologies, and best practices. identify gaps in service performance and implement corrective actions.
- Manage relationships with third-party vendors, ensuring they meet service delivery requirements and standards.
- Ensure compliance with industry regulations, safety standards, and company policies. Proactively manage risks to service delivery operations.
What We're Looking for
- Bachelor's or Master's in Telecommunications, Engineering, or a related field
- 10+ years of telecom service delivery/operations experience, with 5+ years in a senior leadership role
- Deep understanding of wireless technologies and network infrastructure
- Proven track record in large-scale deployments and complex service portfolios
- Exceptional leadership, communication, and stakeholder management skills
- Certifications like PMP, ITIL, or similar are a strong plus
Apply now: Share your CV
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