Customer Relationship Manager

4 weeks ago


Delhi, India Royal Enfield Full time
Job Purpose:

The Resource-India+ CRM will work on the design and implementation of the CRM program for key markets and drive customer engagement. The incumbent will monitor customer relations initiatives and drive closure of non technical complaints within stipulated time, putting checks and measures to ensure data quality monitoring.

Key Responsibilities:

- Drive 100% closure of non technical complaints in 2 hours- Support customer relationship programs for Sales and After sales- Ensure 100% closure of technical complaints in 2 hours from mutually agreed repair time with customers.- Detailed Root Cause Analysis/detailed documentation/data quality with CSN/closure email- Create Governance structure in place for procedures/values for dealers- Work closely with country teams and dealer team to design local campaigns and send out e-mailers- Carry out training programs for Dealership staff and internal teams on CRM processes and updates- Monitor & ensure dealers are following SOPs for Lead Management System- Prepare monthly MIS for relevant stakeholders in the organization- Ensure 0% Repeat HO complaints for non technical complaints- Track Dealer performance and regularly interact with dealer team to ensure performance improvement- Drive Customer Data Quality Management by increasing accuracy in customer data quality in all fields captured- Provide Leakage Analysis & Customer Feedback by tracking In-moment score, google rating and time taken for closure of internal complaints- Record key reasons for lapsers and rejectors and share reports regularly with concerned teams for action- Ensure customer complaints are less than 2 / month per 1000 Job Cards in Service and per 100 retails in Sales.- Ensure complaint resolution and provide call back to every customer within SLA for every complaint raised.

  • Delhi, India Bhanzu Full time

    Job Title:Customer Relationship Manager - USALocation:Bengaluru, IndiaShift Timing:Night Shift (US Hours)Job Type:Full-TimeJob Description:As a Relationship Manager, you will be the first point of contact for our US customers, handling inbound calls and tickets, conducting onboarding and feedback calls, and engaging in outbound activities. Your primary goal...


  • delhi, India Royal Enfield Full time

    Job Purpose:The Resource-India+ CRM will work on the design and implementation of the CRM program for key markets and drive customer engagement. The incumbent will monitor customer relations initiatives and drive closure of non technical complaints within stipulated time, putting checks and measures to ensure data quality monitoring.Key...


  • new delhi, India United HR Solutions Pvt. Ltd. Full time

    Job Summary:We are seeking a highly motivated and experienced Customer Relationship Manager (CRM) to join our team. The ideal candidate will be responsible for developing and implementing customer relationship strategies to enhance customer satisfaction, loyalty, and retention. The CRM will work closely with the sales, marketing, and customer service teams...


  • Delhi, Delhi, India Techsharks Internet Services Pvt Ltd Full time

    Costumer Relationship Manager Rajouri Garden Timing: 10AM - 7PM (Mon-Sat) **About Us**: Techsharks Internet Services Pvt Ltd is a Digital Marketing firm and IT Solutions Business located in New Delhi, India. Our team of experts has over 8 years of experience and consists of qualified specialists in every service, including website development, digital...


  • Delhi, Delhi, India Ezyschooling Full time

    **Job description** **Company Description** **Role Description** - This is a full-time **on the road job** for a _**Customer Success Manager**_. You will have to visit various locations to represent company and build relationships with existing and potential clients. - The Customer Success Manager will be tasked with day-to-day management of customer...


  • Delhi, India Rising Advisory Services Pvt. Ltd Full time

    **Job Title: Customer Relationship Executive** **Key Responsibilities**: - Build and maintain strong relationships with our clients through regular communication and excellent customer service. - Serve as the primary point of contact for client inquiries, concerns, and feedback, ensuring prompt and effective resolution of issues. - Work closely with our...


  • Delhi, India M B AUTOMATION Full time

    These are the typical duties of a Customer Relationship Manager: - Building long-term relationships with new and existing customers - Identifying key customers - Business administration - Overseeing customer data and account management - Advising customers on new services or products - Identifying new business and liaising with the sales team to generate...


  • delhi, India EMotorad Full time

    Company Description:We see ourselves as a bunch of crazy maniacs who refuse to understand "It Can Not Happen".People know us for building the most awesome e-bikes (electric bicycles) but, how we see it is "We believe we are changing the world, one e-bike at a time, and playing a part in bringing India to the Global map for EVs." The company aims to bring...


  • Punjabi Bagh, Delhi, Delhi, India HJRealEstates Full time

    **HJ Real Estates,** are seeking a dynamic and customer-oriented individual to join our team as a Customer Relationship Management (CRM) Executive. The CRM Executive will be responsible for managing and nurturing client relationships, ensuring high levels of customer satisfaction, and driving business growth through effective communication and...


  • Delhi, Delhi, India Armed Forces welfare housing Organization Full time

    Hiring for freshers Customer Relationship Executive Exp - 0-1 years Salary - 12-15k (monthly) Immediate joiners only **Job description** Must be able to handle customer’s inbound and outbound calls Must explain to the customers the proper details of the property Building and maintaining a profitable relationship with customers and doing follow-up...


  • Delhi, Delhi, India Link Hr Solution Pvt Ltd Full time

    **CRE**: - Connect and engage with pre-generated leads via outbound calls (approx. 80-100 calls) - Reach out to new customers and explain to them the benefits of business loans - Initiate repeat sales by follow-up phone calls from existing customers - Develop in-depth knowledge of products and services to make suitable recommendations based on customer...


  • New Delhi, India Reqpro Consulting Services Full time

    We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients.Responsibilities:Responding promptly to...

  • Relationship Manager

    4 weeks ago


    Delhi, India upGrad Rekrut Full time

    About the Role: The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key...


  • Delhi, India Upskills T Solution Full time

    **Company Name**:_**Hindalco**_ **Industries Limited in Eternia** **Designation: Customer Relationship Executive (OFF ROLE)** **CTC: INR 3 LPA** **Qualification**:Any Graduate / MBA** **Experience : 6 months to 1yr** **Location: - ( **_**Delhi will be WORK FROM OFFICE )**_ **Profile Description**: Defines & Manages Service, including SLAs, all...

  • Relationship Manager

    1 month ago


    Delhi, India Mahindra Holidays & Resorts India Limited Full time

    Position Name Relationship Manager / Sr. Relationship Manager Education Min. Graduate Experience – Minimum 1 year experience in direct sales Preferred Industry Pharmaceutical, Insurance, Education Sector, Home Loans, Real Estate, Telecom, BFSI, Ecommerce JD for Relationship Manager / Sr. Relationship Manager Job Purpose: To make powerful and successful...


  • Delhi, India Classique Events Full time

    **About Us**: Classique Events is a leading event management company specialising in creating extraordinary client experiences. Our passion for innovation and commitment to excellence has built a strong reputation in the industry. As we continue to grow, we are seeking a skilled and enthusiastic Customer Relationship Manager to join our...

  • Relationship Manager

    1 month ago


    Delhi, India Mahindra Holidays & Resorts India Limited Full time

    Position Name Relationship Manager / Sr. Relationship ManagerEducation Min. GraduateExperience – Minimum 1 year experience in direct salesPreferred Industry Pharmaceutical, Insurance, Education Sector, Home Loans, Real Estate, Telecom, BFSI, EcommerceJD for Relationship Manager / Sr. Relationship ManagerJob Purpose:To make powerful and successful sales...


  • Delhi, India Mahindra Holidays & Resorts India Limited Full time

    Position Name Relationship Manager / Sr. Relationship ManagerEducation Min. GraduateExperience – Minimum 1 year experience in direct salesPreferred Industry Pharmaceutical, Insurance, Education Sector, Home Loans, Real Estate, Telecom, BFSI, EcommerceJD for Relationship Manager / Sr. Relationship ManagerJob Purpose:To make powerful and successful sales...


  • Kalkaji, Delhi, Delhi, India Uni Square Concepts Full time

    **Job Summary** We are looking for a customer relationship executive. **Responsibilities and Duties** - Coordinate with clients to seek their feedback - Coordinate with clients to follow up for payments - Update database with follow ups done - Explain client about our services (occasionally) **Required Experience, Skills and Qualifications** - Degree in...


  • Kalkaji, Delhi, Delhi, India Uni Square Concepts Full time

    **Job Summary** We are looking for a customer relationship executive. **Responsibilities and Duties** - Coordinate with clients to seek their feedback - Coordinate with clients to follow up for payments - Update database with follow ups done - Explain client about our services (occasionally) **Required Experience, Skills and Qualifications** - Degree in...