Customer Relationship Manager
1 month ago
The Resource-India+ CRM will work on the design and implementation of the CRM program for key markets and drive customer engagement. The incumbent will monitor customer relations initiatives and drive closure of non technical complaints within stipulated time, putting checks and measures to ensure data quality monitoring.
Key Responsibilities:
- Drive 100% closure of non technical complaints in 2 hours- Support customer relationship programs for Sales and After sales- Ensure 100% closure of technical complaints in 2 hours from mutually agreed repair time with customers.- Detailed Root Cause Analysis/detailed documentation/data quality with CSN/closure email- Create Governance structure in place for procedures/values for dealers- Work closely with country teams and dealer team to design local campaigns and send out e-mailers- Carry out training programs for Dealership staff and internal teams on CRM processes and updates- Monitor & ensure dealers are following SOPs for Lead Management System- Prepare monthly MIS for relevant stakeholders in the organization- Ensure 0% Repeat HO complaints for non technical complaints- Track Dealer performance and regularly interact with dealer team to ensure performance improvement- Drive Customer Data Quality Management by increasing accuracy in customer data quality in all fields captured- Provide Leakage Analysis & Customer Feedback by tracking In-moment score, google rating and time taken for closure of internal complaints- Record key reasons for lapsers and rejectors and share reports regularly with concerned teams for action- Ensure customer complaints are less than 2 / month per 1000 Job Cards in Service and per 100 retails in Sales.- Ensure complaint resolution and provide call back to every customer within SLA for every complaint raised.
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Customer Relationship Manager
6 days ago
Delhi, Delhi, India Bhanzu Full timeJob Title:Customer Relationship Manager - USALocation:Bengaluru, IndiaShift Timing:Night Shift (US Hours)Job Type:Full-TimeJob Description:As a Relationship Manager, you will be the first point of contact for our US customers, handling inbound calls and tickets, conducting onboarding and feedback calls, and engaging in outbound activities. Your primary goal...
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customer relationship manager
5 days ago
Delhi, Delhi, India IMTS Enterprise Solutions Pvt. Ltd. Full timeJob DescriptionSeeking a Customer Relationship Manager to maintain client relations, personalize solutions, collaborate with teams, identify upselling opportunities, monitor satisfaction, and stay informed about industry trends.Requirements - Graduate in any discipline- Good communication & Interpersonal skills- Experiencein handling customer...
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Customer Relationship Manager
1 month ago
delhi, India Royal Enfield Full timeJob Purpose:The Resource-India+ CRM will work on the design and implementation of the CRM program for key markets and drive customer engagement. The incumbent will monitor customer relations initiatives and drive closure of non technical complaints within stipulated time, putting checks and measures to ensure data quality monitoring.Key...
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Customer Relationship Manager
6 days ago
Delhi, Delhi, India BOOM HR SOLUTION Full timeJob DescriptionDesignation : Customer Relationship ManagerQualification : Any DegreeExperience: 3 years in Customer ServiceSalary: 15000Skills : Knowledge in Excel, e-mail, CRM Applications, ERP SystemLanguage : Hindi & English FluencyAny other language is preferred.Timing : 9.30 Am – 7.00 PmLocation: Karur.Job Desvription :Provide customer service over...
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Customer Relationship Management Manager
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Delhi, Delhi, India UNISON INTERNATIONAL CONSULTING (The Recruitment Company) Full time*Job Opportunity Alert We are excited to announce an outstanding opportunity for a skilled and passionate professional to join our prestigious beauty brand as the CRM & Loyalty Manager. If youhave a strong background in customer relationship management (CRM) and loyalty program management, this role could be your ideal match Position: CRM & Loyalty Manager...
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Customer Relationship Executive
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Delhi, Delhi, India Techsharks Internet Services Pvt Ltd Full timeCostumer Relationship Manager Rajouri Garden Timing: 10AM - 7PM (Mon-Sat) **About Us**: Techsharks Internet Services Pvt Ltd is a Digital Marketing firm and IT Solutions Business located in New Delhi, India. Our team of experts has over 8 years of experience and consists of qualified specialists in every service, including website development, digital...
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Customer Relationship Executive
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Delhi, Delhi, India Ezyschooling Full time**Job description** **Company Description** **Role Description** - This is a full-time **on the road job** for a _**Customer Success Manager**_. You will have to visit various locations to represent company and build relationships with existing and potential clients. - The Customer Success Manager will be tasked with day-to-day management of customer...
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Customer Relationship Executive
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Customer Relationship Manager
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Delhi, Delhi, India BOOM HR SOLUTION Full timeJob DescriptionDesignation : Customer Relationship ManagerQualification : Any DegreeExperience: 3 years in Customer ServiceSalary: 15000Skills : Knowledge in Excel, e-mail, CRM Applications, ERP SystemLanguage : Hindi & English FluencyAny other language is preferredTiming :9.30 Am – 7.00 PmLocation: KarurJob Desvription :Provide customer service over the...
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Customer Relationship Executive
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New Delhi, India Bridginggaps management solutions pvt ltd Full time**"HIRING FOR LARGEST ALLUMINIUM MANUFACTURING COMPANY"** We are recruiting for an experienced Customer Relationship Manager to be responsible for engaging with key customers by building and preserving trusting relationships. As Customer Relationship Manager you will constantly identify opportunities to grow the customer base and build positive...
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Customer Relationship Executive
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Punjabi Bagh, Delhi, Delhi, India HJRealEstates Full time**HJ Real Estates,** are seeking a dynamic and customer-oriented individual to join our team as a Customer Relationship Management (CRM) Executive. The CRM Executive will be responsible for managing and nurturing client relationships, ensuring high levels of customer satisfaction, and driving business growth through effective communication and...
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Customer Relationship Executive
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Delhi, Delhi, India Armed Forces welfare housing Organization Full timeHiring for freshers Customer Relationship Executive Exp - 0-1 years Salary - 12-15k (monthly) Immediate joiners only **Job description** Must be able to handle customer’s inbound and outbound calls Must explain to the customers the proper details of the property Building and maintaining a profitable relationship with customers and doing follow-up...
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Customer Relationship Executive
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Delhi, Delhi, India Link Hr Solution Pvt Ltd Full time**CRE**: - Connect and engage with pre-generated leads via outbound calls (approx. 80-100 calls) - Reach out to new customers and explain to them the benefits of business loans - Initiate repeat sales by follow-up phone calls from existing customers - Develop in-depth knowledge of products and services to make suitable recommendations based on customer...
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Customer Relationship Manager
4 weeks ago
delhi, India EMotorad Full timeCompany Description:We see ourselves as a bunch of crazy maniacs who refuse to understand "It Can Not Happen".People know us for building the most awesome e-bikes (electric bicycles) but, how we see it is "We believe we are changing the world, one e-bike at a time, and playing a part in bringing India to the Global map for EVs." The company aims to bring...
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Customer Relationship Executive
2 months ago
New Delhi, India Reqpro Consulting Services Full timeWe are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients.Responsibilities:Responding promptly to...
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Customer Relationship Executive
1 week ago
Delhi, Delhi, India DVM ProTech pvt ltd Full timeAs a Customer Relationship Executive, you will be responsible for establishing and maintaining positive relationships with our customers. Your primary goal is to ensure customer satisfaction and loyalty by addressing their inquiries, resolving issues, and providing exceptional service. You will play a vital role in enhancing the overall customer experience...
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Customer Relationship Executive
3 weeks ago
Delhi, India Upskills T Solution Full time**Company Name**:_**Hindalco**_ **Industries Limited in Eternia** **Designation: Customer Relationship Executive (OFF ROLE)** **CTC: INR 3 LPA** **Qualification**:Any Graduate / MBA** **Experience : 6 months to 1yr** **Location: - ( **_**Delhi will be WORK FROM OFFICE )**_ **Profile Description**: Defines & Manages Service, including SLAs, all...
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Customer Relationship Executive
2 months ago
Delhi, India Classique Events Full time**About Us**: Classique Events is a leading event management company specialising in creating extraordinary client experiences. Our passion for innovation and commitment to excellence has built a strong reputation in the industry. As we continue to grow, we are seeking a skilled and enthusiastic Customer Relationship Manager to join our...
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Customer Relationship Executive
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Kalkaji, Delhi, Delhi, India Uni Square Concepts Full time**Job Summary** We are looking for a customer relationship executive. **Responsibilities and Duties** - Coordinate with clients to seek their feedback - Coordinate with clients to follow up for payments - Update database with follow ups done - Explain client about our services (occasionally) **Required Experience, Skills and Qualifications** - Degree in...
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Customer Relationship Executive
3 weeks ago
Kalkaji, Delhi, Delhi, India Uni Square Concepts Full time**Job Summary** We are looking for a customer relationship executive. **Responsibilities and Duties** - Coordinate with clients to seek their feedback - Coordinate with clients to follow up for payments - Update database with follow ups done - Explain client about our services (occasionally) **Required Experience, Skills and Qualifications** - Degree in...