Customer Relationship Manager

4 weeks ago

delhi, India EMotorad Full time
Company Description:
We see ourselves as a bunch of crazy maniacs who refuse to understand "It Can Not Happen".
People know us for building the most awesome e-bikes (electric bicycles) but, how we see it is "We believe we are changing the world, one e-bike at a time, and playing a part in bringing India to the Global map for EVs." The company aims to bring across top-quality eBikes which would currently cost way more in the Indian market at an affordable price utilizing its local sourcing and manufacturing capabilities.
Let's talk numbers
We are currently the market leader in India across the e-bike category.
Having grown from a team of 5 to now 250+ across the globe, from a small garage to now offices across 15 countries and clocking in INR 300+ Cr revenue in first three years of operations. We have raised series B from global investors.
We think this is a great start to our exciting journey.
Job Overview: We are seeking a skilled and experienced Customer Relationship Manager to join our team in the EV industry. The ideal candidate will be responsible for managing client relationships, ensuring customer satisfaction, and facilitating the sales and after-sales process.
Responsibilities:
Client Relationship Management:
Build and maintain strong relationships with existing and potential customers.
Address customer inquiries, concerns, and complaints promptly and professionally.
Coordinate with sales, service, and support teams to ensure seamless customer experiences.
Sales Support:
Assist the sales team in identifying potential leads and opportunities.
Provide product information, pricing details, and assistance to customers during the sales process.
Collaborate with the sales team to meet and exceed sales targets.
After-Sales Service:
Follow up with customers post-purchase to ensure satisfaction and address any issues.
Coordinate with service departments to schedule maintenance, repairs, or other post-sales services.
Resolve customer service problems to the satisfaction of the client.
Data Management:
Maintain accurate and updated customer databases and records.
Analyze customer data to identify trends, preferences, and opportunities for improvement.
Generate reports on customer satisfaction, sales performance, and other relevant metrics.
Communication and Collaboration:
Effectively communicate with internal teams to ensure alignment on customer needs and expectations.
Collaborate with marketing teams for promotional activities, campaigns, and events.
Conduct regular meetings and training sessions to update staff on customer-related processes and improvements.
Requirements:
Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
Proven experience in customer relationship management, preferably in the automotive industry.
Excellent communication, interpersonal, and negotiation skills.
Strong problem-solving abilities and a customer-focused approach.
Proficiency in CRM software and Microsoft Office Suite.
Ability to work in a fast-paced environment and manage multiple priorities effectively.
Benefits:
Competitive salary package
Health insurance and other benefits
Opportunities for career growth and development
A dynamic and supportive work environment

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