Customer Relationship Executive

2 months ago

Delhi, India Classique Events Full time

**About Us**:
Classique Events is a leading event management company specialising in creating extraordinary client experiences. Our passion for innovation and commitment to excellence has built a strong reputation in the industry. As we continue to grow, we are seeking a skilled and enthusiastic Customer Relationship Manager to join our team.

**Responsibilities**:

- Develop and maintain strong relationships with clients, acting as the main point of contact for their inquiries, concerns, and requests.
- Proactively engage with clients to understand their needs, goals, and expectations, ensuring their requirements are met effectively and efficiently.
- Provide expert guidance and recommendations on event planning, logistics, and execution, serving as a trusted advisor to clients.
- Collaborate closely with internal teams, including event coordinators and vendors, to ensure seamless service delivery and exceed client expectations.
- Anticipate and resolve potential issues or conflicts, demonstrating strong problem-solving skills and a customer-centric approach.
- Conduct regular check-ins with clients to gather feedback, assess satisfaction levels, and identify areas for improvement.
- Stay updated on industry trends and market developments, identifying opportunities to enhance the customer experience and drive business growth.
- Maintain accurate and comprehensive customer records, utilizing CRM systems effectively.

**Requirements and Qualifications**:

- Bachelor's degree in a relevant field or equivalent practical experience.
- Excellent verbal and written communication skills, with a strong emphasis on active listening and clear articulation.
- Proven experience in customer relationship management or a related role, preferably in the events or hospitality industry.
- Strong interpersonal skills, with the ability to build rapport and establish trust with clients from diverse backgrounds.
- Exceptional organizational and time management abilities, with the capacity to handle multiple priorities and deadlines.
- Proficiency in using CRM software and other relevant tools to manage and track customer interactions.
- A passion for delivering exceptional customer service and a dedication to exceeding client expectations.
- Ability to work independently as well as collaboratively within a team-oriented environment.

**How to Apply**:
**Job Types**: Full-time, Part-time, Fresher
Part-time hours: 40 per week

**Salary**: From ₹6,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- South Delhi, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 7800000145

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