Domain SME

4 weeks ago

bangalore, India Infogain Full time

Domain SME (Senior) with skills Retail SME, Insurance SME, Travel SME, Industry - Travel for location Bangalore, India

Posted on: May 31, Share on Linkedin Share on Twitter Share on Facebook

ROLES & RESPONSIBILITIES

Role & Responsibilities :

Our Business Analysts are members of a techno-functional team specialized in upgrading and migrating CREW products and other airline operations management solutions / modules as part of the CREW Manager suite for various airlines across the world.

Responsibilities:

· Planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems, cross-functions, and cross business domain.

· Works on mission-critical high value(revenue) projects with large scale customer impact.

· Represent all customer (e.g., large, small, corporate, leisure) and industry needs with his knowledge expertise; leads team of SMES.

· Serve as lead conduit between developers, architects, designers and with external and internal customers.

· Leads cross-functional linked teams to address business or systems solutions.

· Provides consultation to users in detailed functionalities of automated systems.

· Provides technical/functional consultative direction in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements.

· Supports Development staff by addressing functionality questions, reviewing testing plans, resolving EPR issues, directing training on new products, leading deployment to customers and maintaining feedback mechanisms.

· Provides guidance and direction to less experienced business systems analysts.

· Prepares input to and/or proposals, functional requirements, presentations, and reports for existing and potential clients.

· Creates process engineering and/or business flow assessments to ensure appropriate design of solutions.

Job Requirements Preferred Experience / Skills:

· 3+ years related experience as a business analyst with working experience in CREW or Airline Operations Management or similar experience (preferred)

· Bachelor's degree or equivalent technical experience strongly desired. 

· Programming with object facing language such as Java/C#/Delphi/etc

· Business requirements analyze with logic thinking and logic drill breakdown.

· Proven Analytical skills.

· Good understanding of database concepts and working knowledge of SQL & basic understanding of Linux and Windows platform

· Experience installing, configuring, and troubleshooting Java applications.

· Basic knowledge of Unix commands

· Must be organized and be able to multi-task and work in all areas as needed.

· Prior experience/knowledge on Cloud platform is an advantage.

· Proficient English written and oral communication skills.

· Identify problems and be able to determine when appropriate escalation is required.

· Experience with cloud technologies (AWS/Azure/GCP)

· Ability to identify problems, root causes and apply solutions proactively.

Preferred Technical Skills 

· DBMS: Oracle, SQL

· Operating Systems: UNIX, Linux, and Windows

· Microsoft Tools: Microsoft Word, Excel, PowerPoint, SQL Developer 

· Programming languages and other tools (desired, not required)

EXPERIENCE

6-8 Years

SKILLS

Primary Skill: Business-Analysis Sub Skill(s): Retail SME Additional Skill(s): Insurance SME, Travel SME, Industry - Travel

ABOUT THE COMPANY

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).

Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.

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