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L1 Cloud Support Engineer
3 weeks ago
We are looking to hire a Cloud Support Engineer who is an expert in troubleshooting, a quick learner, enthusiastic, highly motivated, and provides excellent support experience while making enterprise customers successful with their open source clouds. In this position, the engineer shall interact with sysadmin/DevOps engineers of the customer and assist them in solving issues arising in their OpenStack/Kubernetes environment while maintaining a high SLA goal. This role involves continuous learning and sharpening of OpenStack and Kubernetes skills. As a Cloud Support Engineer, you will be responsible for technical support and consultation for Platform9’s growing customer base. This role reports to our Global Cloud Support Manager. Roles and Responsibilities: Monitoring ticket queue (5%) Troubleshooting customer issues independently (50%) Talking through issues via Zoom (5-7%) Maintaining Knowledge Base/documentation (10%) Training (1-on-1, personal study, support trainings/handovers) (10%) Meetings (5-7%) Projects (Reporting, Automation, Customer Success, Process Development) (10%) Preferred Qualifications: A working knowledge of Kubernetes components, architecture and it's data flow is a must 3 to 6 years experience with customer escalations by responding via portal, video call (Webex, Zoom, etc.) or phone to resolve customer cases or escalations as needed Excellent verbal and written communication skills Administration experience in Linux and knowledge of storage and networking subsystems A good understanding of virtualisation and container technologies is one of the following: VMware, KVM, libvirt, Xen, and Docker
Basic networking knowledge: TCP/UDP, DNS, DHCP, ICMP, and IP Addressing Programming and scripting proficiency in python, bash, awk, or sed, Knowledge of AWS is a must. What would make you standout?: Understanding of troubleshooting practices for Kubernetes clusters Hands-on experience resolving issues in production Kubernetes clusters Experience in isolating Kubernetes issues to specific golang code Knowledge of CNI, CSI, and CRI interfaces and how to troubleshoot issues which may arise in their application Understanding control flow of OpenStack & how to troubleshoot OpenStack components Good knowledge of what calls are made when user triggers actions in OpenStack: taking a snapshot, creating a tenant, building a VM Knowledge of OpenStack satellite technologies (MySQL, OVS, RabbitMQ, network namespaces, hypervisors, MongoDB, etc) Subject matter expert (SME) on one or more Infrastructure verticals: virtualisation-KVM, virtualisation-ESX, networking-neutron, storage-cinder, storage-ceph, etc. Working knowledge of distributed storage solutions (iSCSl, Ceph) Overall working experience with databases and message brokers (MySQL, RabbitMQ) Experience working on configuration management tools (puppet, chef, salt, ansible, cobbler) Programming proficiency in Golang and Javascript Knowledge of KubeVirt is an added advantage. To succeed in this role, you’ll need to be a team player with a strong sense of ownership of your work and a passion for working in a data-driven organisation. Benefits and Perks: Employees today are looking for companies that truly care and recognise their whole person. Platform9’s benefits and perks have been carefully designed to ensure that we take care of an employee's emotions and physical well-being. Many of our benefits extend to families, who form
a significant part of our well-being at work Please note that benefits change by country. Competitive Compensation and Equity Medical Healthcare for you and your family Generous Time-Off Programs & Annual Year-End Shutdown
Hybrid Work Model Wellness Benefits Professional Development/ Global certifications Reward and Recognition Programs Team Building Activities Hackathon
Company Wide Programs Our benefits have been carefully selected keeping in mind employees requirements and personal situations now and for the future.
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Customer Support Associate
3 weeks ago
Pune, India Cloud Software Group Full time**About Cloud Software Group** Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to...
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L1 Cloud Support Engineer
4 days ago
Pune, Maharashtra, India Platform9 Systems Full timeJob Title: Cloud Support Engineer Reporting To : Global Cloud Support Manager Member of : Customer Support and Engineering Operations About Us: Platform9: A Better Way to Go Cloud Native Cloud native is a strategic priority for technology leaders at nearly every company around the world. Going to cloud native is a complex, challenging, but necessary process...
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Customer Support Associate
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Pune, India Cloud Software Group Full time**About Cloud Software Group** Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to...
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Peoplesoft L1 Support
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Pune, Maharashtra, India Dassault Systèmes Full time**Job Description: Peoplesoft L1 Support** Imagine New Horizons We are seeking L1 Support Engineers, having experience in PeopleSoft Finance Domain, to work with our Digital Enterprise Solutions team. What will be your job / Challenges to be handled? As part of this team, you will be responsible for PeopleSoft L1 Support which includes supporting the end...
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Customer Support Associate
4 days ago
Pune, Maharashtra, India Cloud Software Group Full timeAbout Cloud Software GroupCloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...
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Product Support Specialist
1 month ago
Pune, India Cornerstone OnDemand Full timeWe're looking for aProduct Support Specialist - L1This role isOffice BasedOffice Based Job and PST TimeZoneGCS - Product Support Engineer (L1)The Product Support Engineer is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer works via telephone and...
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Peoplesoft Finance L1 Support
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Pune, India Dassault Systèmes Full time**Imagine New Horizons** We are seeking L1 Support Engineers, having experience in PeopleSoft Finance Domain, to work with our Digital Enterprise Solutions team. **What will be your job / Challenges to be handled?** As part of this team, you will be responsible for PeopleSoft L1 Support which includes supporting the end user activities in different...
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Peoplesoft Finance L1 Support
4 days ago
Pune, Maharashtra, India Dassault Systèmes Full timeImagine New HorizonsWe are seeking L1 Support Engineers, having experience in PeopleSoft Finance Domain, to work with our Digital Enterprise Solutions team.What will be your job / Challenges to be handled?As part of this team, you will be responsible for PeopleSoft L1 Support which includes supporting the end user activities in different streams under...
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Product Support Specialist
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Pune, India Cornerstone OnDemand Full timeWe're looking for a Product Support Specialist - L1 This role is Office Based Office Based Job and PST TimeZone GCS - Product Support Engineer (L1) The Product Support Engineer is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer...
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Product Support Specialist
2 months ago
pune, India Cornerstone OnDemand Full timeWe're looking for a Product Support Specialist - L1 This role is Office Based Office Based Job and PST TimeZone GCS - Product Support Engineer (L1) The Product Support Engineer is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product...
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Product Support Specialist
2 months ago
Pune, India Cornerstone OnDemand Full timeWe're looking for a Product Support Specialist - L1 This role is Office Based Office Based Job and PST TimeZone GCS - Product Support Engineer (L1) The Product Support Engineer is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer...
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Product Support Specialist
3 weeks ago
pune, India Cornerstone OnDemand Full timeWe're looking for a Product Support Specialist - L1 This role is Office Based Office Based Job and PST TimeZone GCS - Product Support Engineer (L1) The Product Support Engineer is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product...
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Finnone Support – L1
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pune, India Clover Infotech Private Limited Full time: Should have 1 -2 years of experience in Finnone Application Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email Monitoring of tickets logged through ticketing tool First Point of Contact and entry point for Business User’s Incidents and Service Requests Monitoring of mass incident...
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Network Engineer Support L1
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pune, India Radical Technologies Full timeInterested candidates kindly apply before 30th August. CV must be in pdf format, saved with your first name. Job Description Post:- Network Engineer Support L1 Experience:- 1-3 years Graduate Preferred: BE (CCNA / CCNP Trained) Preferred: CCNA Certification Responsibilities ● Research and identify solutions to software and...
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Network Engineer Support L1
4 weeks ago
Pune, India Radical Technologies Full timeInterested candidates kindly apply before 30th August. CV must be in pdf format, saved with your first name. Job Description Post:- Network Engineer Support L1 Experience:- 1-3 years Graduate Preferred: BE (CCNA / CCNP Trained) Preferred: CCNA Certification Responsibilities ● Research and identify solutions to software and hardware...
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Network Engineer Support L1
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Pune, India Radical Technologies Full timeInterested candidates kindly apply before 30th August. CV must be in pdf format, saved with your first name. Job Description Post:- Network Engineer Support L1 Experience:- 1-3 years Graduate Preferred: BE (CCNA / CCNP Trained) Preferred: CCNA Certification Responsibilities ● Research and identify solutions to software and hardware...
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Network Engineer Support L1
3 weeks ago
pune, India Radical Technologies Full timeInterested candidates kindly apply before 30th August. CV must be in pdf format, saved with your first name. Job Description Post:- Network Engineer Support L1 Experience:- 1-3 years Graduate Preferred: BE (CCNA / CCNP Trained) Preferred: CCNA Certification Responsibilities ● Research and identify solutions to software and...
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Network Engineer Support L1
4 days ago
Pune, Maharashtra, India Radical Technologies Full timeInterested candidates kindly apply before 30th August. CV must be in pdf format, saved with your first name. Job Description Post:- Network Engineer Support L1 Experience:- 1-3 years Graduate Preferred: BE (CCNA / CCNP Trained) Preferred: CCNA Certification Responsibilities ● Research and identify solutions to software and hardware...
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L1 Service Desk Support
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Pune, Maharashtra, India systems plus Full time**Location: Pune** **Employment Type: full-time** **Designation: L1 Service Desk Support** **Job Details**: Primary Skills - Must have **2-3 years** of experience in IT Service Desk - Helpdesk - Excellent communication with skills like **Active listening, empathy, technical proficiency & professionalism** (both verbal and written) - In-depth Technical...
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L1 Service Desk Support
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Pune, Maharashtra, India systems plus Full time**Location: Pune** **Employment Type: full-time** **Designation: L1 Service Desk Support** **Job Details**: Primary Skills - Must have **2-3 years** of experience in IT Service Desk - Helpdesk - Excellent communication with skills like **Active listening, empathy, technical proficiency & professionalism** (both verbal and written) - In-depth Technical...