Customer Support Associate

3 weeks ago

Pune, India Cloud Software Group Full time

**About Cloud Software Group**

Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done - from anywhere. Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks. Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud

**About This Team**

The TIBCO Support organisation provides technical product support services to our customers. We use a "follow-the-sun" model to ensure that support is available whenever it is needed. Support centres are located around the world to support all the TIBCO product lines. Within TIBCO Support, Level 1 Support is responsible for providing first line assistance to customers.

**Duties & Responsibilities**

This person will work in the L1 Support and will have the following responsibilities:

- Answer incoming customer phone calls
- Respond to customer inquiries received via chat
- Create/monitor problem reports (cases) from customers in our call tracking system
- Validate customer maintenance status
- Validate assigned contacts for customers and provide user-ids for accessing the TIBCO Support customer portal
- Confirm problem description, severity, and gather basic product information
- Research required information using available resources and respond to basic product questions and general queries
- Direct cases to the appropriate product support group
- Help to maintain internal support procedures
- Help on various internal company projects
- Interface with other L1 Support members and support staff around the world

**Required Experience/Skills**
- 1-2 years experience in customer service
- Excellent customer service, verbal and written communication skills required along with active listening
- Knowledge of customer service practices and principles
- Need high-level technical knowledge to be able to understand a customer’s problem and be able to communicate to support engineers.
- Knowledge of collaboration and CRM tools a plus

**Education**
- Mandatory Degree in any relevant stream or equivalent_

**Location**
- Pune_

  • Customer Support Associate

    5 days ago

    Pune, Maharashtra, India Bharat Business Innovations Private Limited Full time

    Job Title: Customer Support AssociateLocation: Office No- 101, Shanti Elixir Landmark, Mhasoba Nagar, Keshav Nagar, Mundhwa, Pune, Maharashtra 411036Salary: 15K -18K per monthCompany Overview:We are a leading stock market training company dedicated to providing individuals with the knowledge and skills necessary to navigate financial markets successfully....

  • Customer Support Associate

    2 months ago

    Pune, India Talenta Manpower Services Full time

    Hiring Customer Support Associate for our MNC client. Looking for UG/Graduate with minimum 1year of experience into international voice process. Salary-up-to - 5.50LPA Shifts: Rotational Location: Pune *IMMEDIATE JOINERS ONLY* Contact HR Alfiya: 8308769531 **Salary**: ₹200,000.00 - ₹550,000.00 per year Schedule: - Rotational shift **Speak with...

  • Customer Support Associate

    3 weeks ago

    Pune, India Talenta Manpower Services Full time

    Hiring Customer Support Associate for our MNC client. Looking for UG/Graduate freshers or minimum 1year of experience into international voice process. Salary-up-to - 5.50LPA Shifts: Rotational Location: Pune *IMMEDIATE JOINERS ONLY* Contact HR Alfiya: 8308769531 **Salary**: ₹200,000.00 - ₹550,000.00 per year Schedule: - Rotational...

  • Customer Support Associate

    2 months ago

    Pune, India Talenta Manpower Services Full time

    Hiring Customer Support Associate for our MNC client. Looking for UG/Graduate with minimum 1year of experience into international voice process. Salary-up-to - 5.50LPA Shifts: Rotational Location: Pune *IMMEDIATE JOINERS ONLY* Contact HR Alfiya: 8308769531 **Salary**: ₹200,000.00 - ₹450,000.00 per year Schedule: - Rotational shift **Speak with...

  • Customer Support Associate

    2 months ago

    Pune, India Talenta Manpower Services Full time

    Hiring Customer Support Associate for our MNC client. Looking for UG/Graduate freshers or minimum 1year of experience into international voice process. Salary-up-to - 5.50LPA Shifts: Rotational Location: Pune *IMMEDIATE JOINERS ONLY* Contact HR Alfiya: 8308769531 **Salary**: ₹200,000.00 - ₹550,000.00 per year Schedule: - Rotational...

  • Customer Support Associate

    2 weeks ago

    Pune, India Talenta Manpower Services Full time

    Hiring Customer Support Associate for our MNC client. Looking for UG/Graduate with minimum 1year of experience into international voice process. Salary-up-to - 6LPA Shifts: Rotational Location: Pune WORK FROM OFFICE *NOTICE PERIOD- 0-15DAYS ONLY* Contact HR Alfiya: 8308769531 **Salary**: ₹200,000.00 - ₹600,000.00 per year Schedule: - Rotational...

  • Customer Support Associate

    2 weeks ago

    Pune, India Growinity Solutions Full time

    **Job Role : Customer Support Associate (International Voice Process)** **Hiring Zone: Pune** **Salary**_**: - **_**Upto 4 LPA + Incentives (60k)** **Cab Facility (Pick up and drop)** **Requirements**: **Min Qualification: Graduate** **Min. 18 months of work experience in customer support** **Looking for an Immediate Joiners** **Comfortable with UK...

  • Customer Support Associate

    2 months ago

    Pune, India Talenta Manpower Services Full time

    Hiring Customer Support Associate for our MNC client. Looking for UG/Graduate freshers or minimum 1year of experience into international voice process. Salary-up-to - 6LPA Shifts: Rotational Location: Magarpatta, Pune WORK FROM OFFICE *NOTICE PERIOD- 0-15DAYS ONLY* Contact HR Alfiya: 8308769531 **Salary**: ₹200,000.00 - ₹600,000.00 per...

  • Customer Support Associate

    4 weeks ago

    Pune, India Growinity Solutions Full time

    **Job Role : Customer Support Associate (International Voice Process)** **Hiring Zone: Pune** **Salary**_**: - **_**Upto 4 LPA + Incentives (60k)** **Cab Facility (Pick up and drop)** **Requirements**: **Min Qualification: Graduate** **Min. 18 months of work experience in customer support** **Looking for an Immediate Joiners** **Comfortable with UK...

  • Customer Support Associate

    3 weeks ago

    Pune, India Talenta Manpower Services Full time

    _Greetings!!_ Hiring Customer Support Associate for our MNC client. Looking for UG/Graduate with minimum 1 year of international voice experience. One year of international voice experience is mandatory. Salary-up-to - 4.5LPA- (30-32k in hand) Shifts: Rotational Location: Yerwada Looking for immediate joiners only. **Contact Person - HR Alfiya:...

  • Customer Support Associate

    3 weeks ago

    Pune, India Growinity Solutions LLP Full time

    Customer Support Associate (International Chat Process) Salary 2.64LPA + Cab Facility + Shift Allowance Looking for Freshers/Graduates/HSC with 6 months of Experience. Looking for an Immediate Joiners 5 Days of Working Cab facility Available **Salary**: ₹18,000.00 - ₹21,000.00 per month **Benefits**: - Health insurance Schedule: - Night shift -...

  • Customer Support Associate

    2 weeks ago

    Pune, India Visaero India Pvt Ltd Full time

    We are currently hiring for **Customer Support Associate** in Pune (Permanent WFH) Position: Robotic Process Automation (RPA) Ex - Fresh Graduate Location - Pune (Kharadi) **Roles and Responsibility**: Additionally, the RPA Developer will function as an integrator between business and technology, helping to create technology solutions to meet clients’...

  • Customer Support Associate

    2 weeks ago

    Pune, India Visaero India Pvt Ltd Full time

    We are currently hiring for **Customer Support Associate** in Pune Position: Robotic Process Automation (RPA) Ex - Fresh Graduate Location - Pune (Kharadi) **Roles and Responsibility**: Additionally, the RPA Developer will function as an integrator between business and technology, helping to create technology solutions to meet clients’ business needs....

  • Customer Support Associate

    2 weeks ago

    Pune, India Coral Bling Services Private Limited Full time

    Hiring customer support associates Eligibility : UG/Graduate Fresher/Experience Salary : 15-25k in hand + incentives Multiple locations available - Viman nagar, pachwa mail **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Night shift - Rotational shift Supplemental pay types: - Overtime...

  • Customer Support Associate

    2 weeks ago

    Pune, India Talenta Manpower Services Full time

    **WALK-IN-INTERVIEW-INVITATION** - Greetings!!_ Hiring Customer Support Associate for our MNC client. Looking for UG/Graduate freshers. Salary-up-to - 3LPA Shifts: General Location: Pune WORK FROM HOME(First 15 days training from office) Yerwada. Looking for immediate joiners only. Interview Details. **DATE & TIME**: - 22nd July 2023, 9:30am...

  • Customer Support Associate

    2 months ago

    Pune, India DBS Mintek Private Limited Full time

    Required Customer Support Associates ( Telecallers for BPO ) Marathi & Hindi Language Day Shift Perks and Benefits **Job Types**: Full-time, Fresher Pay: ₹10,000.00 - ₹13,000.00 per month **Benefits**: - Paid sick time - Paid time off - Provident Fund Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus - Quarterly...

  • Customer Support Associate

    2 months ago

    Hinjewadi, Pune, Maharashtra, India Tech Mahindra Full time

    International Voice process !!!! Profile : - **Customer Support Associate / Senior Associate** Roles and Responsibilities This is a customer service profile where in you will be responsible to receive calls from the customers regarding some basic queries & you will be responsible to resolve the issues over call - Any Graduate & Under-Graduate can apply. -...

  • Customer Support Associate

    3 days ago

    Pune, Maharashtra, India Talenta Manpower Services Full time

    _Greetings!!_ Hiring Customer Support Associate for our MNC client. Looking for UG with 6 months of BPO experience. Graduate freshers. Salary-up-to - 3LPA Shifts: Rotational Location: Pune Looking for immediate joiners only. **Contact Person - HR Alfiya: 8308769531 **Salary**: ₹200,000.00 - ₹300,000.00 per year Schedule: - Rotational shift

  • Customer Support Associate

    3 days ago

    Pune, Maharashtra, India Talenta Manpower Services Full time

    _Greetings!!_ Hiring Customer Support Associate for our MNC client. Looking for UG/Graduate with minimum 1 year of international voice experience. One year of international voice experience is mandatory. Salary-up-to - 5LPA - Shifts: Rotational Location: Pune Looking for immediate joiners only. **Contact Person - HR Alfiya: 8308769531 **Salary**:...

  • Customer Support Associate

    4 days ago

    Pune, Maharashtra, India Talenta Manpower Services Full time

    _Greetings!!_ Hiring Customer Support Associate for our MNC client. Looking for UG/Graduate with minimum 1 year of international voice experience. One year of international voice experience is mandatory. Salary-up-to - 4.5LPA- (30-32k in hand) Shifts: Rotational Location: Yerwada Looking for immediate joiners only. **Contact Person - HR Alfiya: ...