
Cluster Operation Manager
4 weeks ago
Location: Gwalior, MP (Only for MP areas knowledge candidates)
Working Days: 6 days working (Sunday off)
Experience: Minimum 7-10yr
Job Summary:
We are seeking a highly experienced Cluster Manager to oversee diagnostic lab operations and sales across Gwalior and nearby districts. This leadership role demands a strong understanding of healthcare and diagnostics, the ability to drive business growth, ensure smooth lab functioning, and manage relationships with medical professionals and institutions.
Key Responsibilities:
• Cluster Oversight: Supervise lab operations and sales activities across Gwalior and other districts.
• Doctor Engagement: Regularly meet and collaborate with doctors to promote lab services and build trusted partnerships.
• Institutional Liaison: Interact with medical college deans and administrators to handle billing, payments, and service agreements.
• Team Leadership: Manage a team of lab coordinators, and operations staff; provide training, guidance, and performance evaluation.
• Operational Excellence: Ensure high-quality standards in lab processes, TAT (Turnaround Time), customer service, and sample logistics.
• Billing & Payments: Oversee end-to-end billing cycle with institutions; resolve payment-related issues efficiently. Requirements:
• Minimum 10 years of relevant experience in Pharmaceutical Background
• Must have a pharmacy background (B.Pharm or M.Pharm).
•
Proven leadership skills in managing cross-functional teams and large territories.
• Strong communication, negotiation, and stakeholder management skills
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