Front Office Executive

3 days ago

Lal Darwaja, India House of MG Full time

Front Office Executive (Heritage Hotel)Position Overview

The Front Office Executive serves as the first point of contact for guests at a heritage hotel, delivering warm and personalized hospitality while ensuring smooth check-in, check-out, and front desk operations in line with the hotel's heritage charm and standards.

Key Responsibilities

  • Greet and welcome guests with traditional hospitality and personalized service
  • Handle check-in/check-out processes efficiently, ensuring accurate billing and documentation
  • Manage room reservations, cancellations, and guest inquiries through phone, email, and in person
  • Coordinate with housekeeping and other departments to ensure rooms are ready and guest requests are fulfilled promptly
  • Maintain guest records, update the property management system (PMS), and prepare daily reports
  • Assist in arranging heritage tours, cultural programs, transport, and concierge services
  • Address guest complaints or concerns courteously and escalate issues when necessary
  • Uphold the heritage hotel's decorum, etiquette, and grooming standards at all times

Required Skills & Competencies

  • Excellent communication and interpersonal skills
  • Pleasant personality, courteous and guest-oriented attitude
  • Proficiency in front office software / PMS and MS Office
  • Strong organizational and multitasking abilities
  • Ability to remain calm under pressure and resolve issues diplomatically
  • Knowledge of local culture, heritage, and attractions (preferred)

Qualifications

  • Graduate / Diploma in Hotel Management or Hospitality
  • Minimum 1–3 years of experience in front office or guest relations (preferably in heritage or boutique hotels)
  • Fluency in English and local language; additional foreign language is a plus

Personal Attributes

  • Warm, professional demeanor with a passion for heritage and cultural hospitality
  • Attention to detail and commitment to maintaining the hotel's image and standards
  • Team player with high integrity and discretion

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Benefits:

  • Food provided
  • Leave encashment
  • Paid sick time
  • Provident Fund

Work Location: In person

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