General Manager

3 weeks ago

sany, India ABC Worldwide Full time

The idealperson would be held in high regard within the tourism industrythey would have a lot of experience in running a 5star property ina remote area independently with a good general understanding oflodge operations finance and staff management. The individualshould be passionate about hospitality and have a keen interest insustainability conservation and communitydevelopment.
KeyResponsibilities:

  • Relationshipbuilding with staff guests governmental departments the communitythe industry (agents and otherlodges)
  • CorporateSocial Responsibility working with the Africa Foundation incommunitydevelopment
  • Businessefficiencies cost control local produce quality ofproduct
  • HRstructure maintaining and enhancing understanding andadherence
  • Productdevelopment on guest experience lodge food game experience allguest touchpoints
  • Engagingwith the people the culture the work style theexpectation
  • Regularassessment of the functionality efficiency and strength of alloperational equipment vehicles generators andbuildings
  • SustainabilityAnalyzing the impact Sustainability has on our business andimprovingit
  • Reducingour CarbonFootprint
  • ManagementofResources
  • FinancialManagement Providing an oversight role of the lodgefinance
  • ForecastingBudget forecasting and ensuring the finance aspect of the lodgekeeps up with the everchanging businessenvironment
  • TrainingDevelopment Providing the needed to the team to ensure they are upto speed with the desired servicestandards
  • Newconcepts and Creative Ideas Keep abreast with the latest trends ofservicedelivery
  • Healthand Safety at theworkplace
  • Developmentof a superiorworkforce
  • Planstaffinglevels
  • Workwith Human Resources staff to recruit interview select hire andemploy an appropriate right number and quality ofemployees
  • Provideoversight and direction to the employees in your business unit inaccordance with the organization's policies andprocedures
  • Coachmentor and develop staff including overseeing new employeeonboarding and providing career development planning andopportunities
  • Empoweremployees to take responsibility for their jobs and goals. Delegateresponsibility and expect accountability and regularfeedback
  • Fostera spirit of teamwork and unity among the lodge team that allows fordisagreement over ideas conflict and expeditious conflictresolution and the appreciation of diversity as well ascohesiveness supportiveness and working effectively together toenable each employee and the department tosucceed
  • Consciouslycreate a workplace culture that is consistent with the overallorganizations and that emphasizes the identified mission visionguiding principles and values of theorganization
  • Leademployees using a performance management and development processthat provides an overall context and framework to encourageemployee contribution and includes goal setting feedback andperformance developmentplanning
  • Leademployees to meet the organization's expectations forproductivity quality and goalaccomplishment
  • Provideeffective performance feedback through employee recognition rewardsand disciplinary action with the assistance of Human Resources whennecessary
  • Maintainemployee work schedules including assignments job rotation trainingleave and paid time off cover for absenteeism and overtimescheduling
  • Maintaintransparent communication. Appropriately communicate organizationinformation through department meetings oneonone meetings andappropriate email and regular interpersonalcommunication
  • PerformDepartmentManagement
  • Managethe overall operational budgetary and financial responsibilitiesand activities of thelodge
  • Planand implement systems that perform the work and fulfill the missionand the goals of the lodge efficiently andeffectively
  • Planand allocate resources to effectively staff and accomplish the workto meet departmental productivity and qualitygoals
  • Planevaluate and improve the efficiency of business processes andprocedures to enhance speed quality efficiency andoutput
  • Makebusiness decisions that are financially responsible accountablejustifiable and defensible in accordance with organization policiesandprocedures
  • Establishand maintain relevant controls and feedback systems to monitor theoperation of thelodge
  • Reviewperformance data that includes financial sales and activity reportsand spreadsheets to monitor and measure your business productivitygoal achievement and overalleffectiveness
  • Managethe preparation and maintenance of reports necessary to carry outthe functions of the lodge. Prepares periodic reports formanagement as necessary or requested to track strategic goalaccomplishment
  • Communicateregularly with other managers with the regional manager thedirector and other designated contacts within theorganization

QualificationsandSkills:
  • Bachelor'sdegree in Hospitality Management Business Administration or arelated field(preferred)
  • Provenexperience in lodge management or a similarrole
  • Strongunderstanding of lodge operations finance and staffmanagement
  • Excellentcommunication and interpersonalskills
  • Strongleadership and team managementabilities
  • Passionfor hospitality sustainability conservation and communitydevelopment
  • Abilityto work independently in a remotelocation
  • Proficiencyin Microsoft Office Suite and lodge managementsoftware
  • Strongproblemsolving and decisionmakingskills
  • Abilityto handle multiple tasks and prioritizeeffectively

Experience:
  • Minimumof 5 years of experience in lodge management or a similarrole
  • Experiencein running a 5star property in a remote areaindependently
  • Experiencein managing lodge operations finance andstaff
  • Experiencein sustainability conservation and community developmentinitiatives

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