Technology support specialist
7 days ago
Job Summary : Technology Support Analyst/ Technology Analyst The Service Level Support Professional is responsible for managing and resolving VMS-related case management tickets, coordinating with cross-functional teams, and ensuring high standards of quality and compliance with Service Level Agreements (SLA). This role involves regional coordination and continuous process improvement, contributing to the efficiency of case handling and project implementation. Key Responsibilities VMS Case Management: Handle and resolve support tickets raised on platforms like Freshdesk or Service Now, specifically related to Vendor Management System (VMS) tools such as Fieldglass, VNDLY, and Beeline. Cross-Squad Collaboration: Support over 20 internal squads by efficiently managing incoming requests, providing expert guidance, and maintaining consistent resolution standards across all interactions. Quality & SLA Adherence: Maintain accuracy, timeliness, and full compliance with Service Level Agreements for all support and project tasks. Project Management Support: Coordinate with Tech PMs, Associate Tech PMs, and Data Analysts to facilitate the implementation of incoming project requests. Process Improvement: Proactively identify recurring case trends, suggest system and process enhancements, and help reduce turnaround time for support cases. Documentation & Knowledge Sharing: Contribute to and maintain internal documentation, including FAQs and process references, to standardize responses for recurring issues. Regional Coordination: Act as the primary Service Level contact from India, ensuring seamless and collaborative relationships with EMEA, APAC, and NAM teams. Required Skills and Qualifications 1. Functional and Technical Understanding 5+ years of experience with Vendor Management System (VMS) tools, particularly Fieldglass, Beeline, or VNDLY. Familiarity with ticketing tools such as Freshdesk or Service Now. Experience with SAP is a plus. 2. Analytical & Process Oriented Mindset Demonstrated ability to identify systemic recurring issues and successfully propose process improvements. Strong attention to detail, coupled with disciplined documentation habits and a commitment to data entry consistency. 3. Agility & Ownership Proven ability to manage and prioritize multiple squad interactions efficiently. Willingness to take end-to-end ownership of requests, including proactive communication and follow-up with internal clients. 4. Communication & Collaboration Skills Excellent written and verbal communication skills necessary for effective global coordination. Experience working in cross-regional or client-facing support environments. 5. Soft Skills & Culture Fit A proactive attitude, high accountability, and strong adaptability to different client and team styles. Comfortable working within a fast-paced, globally distributed team structure. Additional Information : Shift Timings - NAM/EMEA/APAC (Applicant should be comfortable with all 3) Work Location - Hyderabad Work Type - Hybrid
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Application Specialist
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Remote voice
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Kolhapur, India House Of Luma Full timeJob Title: Customer Support Specialist – E-commerce Marketplaces (German Market)Location: RemoteEngagement: Consultant ContractualCompany: House of LumaBudget: ₹30,000 / month (non-negotiable)We are seeking a Customer Support Specialist to develop and manage the customer support experience for our German-speaking marketplaces. This role will be...
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Kolhapur, India House Of Luma Full timeJob Title: Customer Support Specialist – E-commerce Marketplaces (German Market)Location: RemoteEngagement: Consultant ContractualCompany: House of LumaBudget: ₹30,000 / month (non-negotiable)We are seeking a Customer Support Specialist to develop and manage the customer support experience for our German-speaking marketplaces. This role will be...
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Etime implementation specialist
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Kolhapur, India AspiringIT Full timeJob Title: e Time Implementation Specialist Location: India Type: contract (1 year) Role Overview We are seeking an experienced e Time Implementation Specialist to support the configuration, testing, and deployment of the ADP Enterprise e TIME module. The role involves close collaboration with payroll and HCM teams, ensuring seamless integration, accurate...
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Human Resources Specialist
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Kolhapur, India Pacific Consultancy Services Full timeCompany Description Pacific Consultancy Services LLC (PCS) is a prominent provider of innovative and cost-effective IT solutions and services, specializing in IT staffing for contract, contract-to-hire, and direct placements. We are an E-Verified company with a nationwide presence, dedicated to connecting exceptional talent with our clients' needs. In...
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Kolhapur, India Novacoast Full timeNovacoast is a leader in cybersecurity solutions, providing our clients with innovative services to safeguard their digital environments. We are seeking a talented Security Engineer with expertise in Symantec Endpoint Protection to join our expert team and help strengthen our clients' security posture.Job Description:As a Security Engineer at Novacoast, you...
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Systems engineer – enterprise vault specialist
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Kolhapur, India CMK Resources, Inc. Full timeCMK Resources is looking for an Enterprise Vault Specialist for our partner in India. This is a 12-month contract supporting archiving and data migration activities within the Enterprise Vault environment. The ideal candidate will have hands-on experience with Enterprise Vault or related email archiving and data management systems and a solid understanding...
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Audio Transcription Specialist
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Sales specialist
4 days ago
Kolhapur, India Clerk-Tech Full timeJob Title: Sales, Outreach & Onboarding Specialist Key Responsibilities Sales & Outreach * Research, identify, and qualify potential leads across various industries and geographies. * Conduct cold and warm outreach via email, , and phone calls to generate new opportunities. * Nurture leads through consistent follow-ups and relationship-building efforts. *...
