Customer Support Specialist consultant – E-commerce Marketplaces

21 hours ago

Kolhapur, India House Of Luma Full time

Job Title: Customer Support Specialist – E-commerce Marketplaces (German Market)Location: RemoteEngagement: Consultant ContractualCompany: House of LumaBudget: ₹30,000 / month (non-negotiable)We are seeking a Customer Support Specialist to develop and manage the customer support experience for our German-speaking marketplaces. This role will be responsible for setting up and running our support workflow from the ground up — including Freshdesk configuration, automation setup, templates, and structured response processes.The support work will be primarily in German, supported by AI translation tools when needed (DeepL, Google Translate, ChatGPT, etc.). This role requires accuracy, accountability, and strong written communication skills.Key Responsibilities🔹 German-Language Customer Communication Respond to customer messages in German (using AI-assisted tools where needed) while ensuring tone, clarity, and professionalism.🔹 Build Support System from Scratch Help configure Freshdesk (or a similar platform), including automation rules, tags, canned responses, queues, views, and reporting.🔹 Timely and Structured Ticket Handling Meet marketplace SLAs and ensure messages are logged, managed, and resolved properly within assigned timelines.🔹 Attention to Detail Provide accurate responses related to orders, refunds, returns, replacements, and product queries — with zero ambiguity or miscommunication.🔹 Process Ownership & Accountability Work independently during assigned hours, manage ticket volumes, escalate when needed, and ensure end-to-end resolution.🔹 Continuous Improvement Suggest improvements to workflows, customer messaging tone, automation setup, and reporting structure as the operation grows.🔹 Collaboration & Transparency Share status updates, flag recurring cases, and coordinate with other teams when needed (logistics, marketplace ops, product).Requirements✔ Experience in customer support — preferably marketplace support (Amazon/Otto/Kaufland) ✔ Strong written communication in German (with or without native fluency; AI tools allowed) ✔ Experience using Freshdesk or similar platforms ✔ Ability to work independently in a remote environment ✔ Detail-oriented, consistent, and process-driven ✔ Comfortable building structure where none exists yetBonus Skills⭐ Experience with automation rules and workflow setup in Freshdesk ⭐ Experience in cross-border e-commerce support ⭐ Understanding marketplace SLAs and compliance risksWhat We Offer💻 Remote freelance role⏱ Defined working hours🧩 A chance to shape the support system from day one🌍 Exposure to European marketplace operations

  • E-commerce Executive

    45 minutes ago

    Kolhapur, India Nutrich Foods Pvt. Ltd Full time

    **E-commerce and Quick Commerce Executive** We’re seeking an experienced and talented e-commerce and quick commerce executive to join our dynamic team at Nutrich Foods Pvt. Ltd. located at C-16, MIDC Shiroli, Kolhapur. You will play a pivotal role in optimising our online business operations and delivering exceptional customer service. As an e-commerce...

  • Commerce Manager

    2 weeks ago

    Kolhapur, India AIWO Full time

    Experience: 2–3 years (min. 2 years hands-on) • Location: Chennai • Function: E-commerce + Omni-channel Media Buying Role Purpose Own product feed health and marketplace revenue while leading end-to-end media buying across programmatic (DV360/TTD), OTT/CTV, display/video, search/shopping, social, audio, DOOH/OOH, and managed TV/radio/print—from...

  • DSP Ads Specialist

    4 weeks ago

    Kolhapur, India Brand Hawkers Full time

    Job Title: DSP Specialist Location: Remote Experience Required: 2–4 Years Department: E-commerce CTC: Upto 7.2 LPA About Brand Hawkers Brand Hawkers partners with global brands to build visibility, performance, and conversion through cutting-edge ad strategies and creative execution. We specialize in managing end-to-end performance marketing campaigns on...

  • Oracle E Business

    3 days ago

    Kolhapur, India LanceSoft Middle East Full time

    Title: Oracle E Business - Payroll Consultant (Techno Functional) Location: India -Remote Job Type: 3 months - Oracle E Business Payroll Experience in Oracle Fusion Payroll Migration from Oracle E-Business Payroll to Oracle Fusion Payroll. Payroll Functional Expertise: - Payroll Setup & Configuration - Defining payrolls, elements, input values, balances, and...

  • Ecommerce Operations Intern

    1 week ago

    Kolhapur, India NUFYT Ventures Pvt Ltd Full time

    **About NUFYT** NUFYT is India's first truly clean plant protein, combining 100% natural ingredients with superior taste and performance. Designed for gym-goers, professionals, and students, NUFYT caters to anyone who refuses to compromise on nutrition. Our commitment lies in providing high-quality protein that meets the diverse needs of our consumers. If...

  • Human Resources Specialist

    1 week ago

    Kolhapur, India Pacific Consultancy Services Full time

    Company Description Pacific Consultancy Services LLC (PCS) is a prominent provider of innovative and cost-effective IT solutions and services, specializing in IT staffing for contract, contract-to-hire, and direct placements. We are an E-Verified company with a nationwide presence, dedicated to connecting exceptional talent with our clients' needs. In...

  • Data analyst

    1 week ago

    Kolhapur, India Unotech Global Full time

    Company DescriptionUnotech Global is dedicated to solving real-world problems through innovative AI-driven solutions. Our company specializes in Artificial Intelligence applications across various fields, including Io T, E-Commerce, Digital Media, Business Intelligence, Marketing & Advertising, and Customer Service. We serve clients ranging from businesses...

  • Oracle Payroll Specialist

    18 hours ago

    Kolhapur, India beBeePayroll Full time

    Job Opportunity:We are seeking a highly skilled Payroll Consultant with expertise in Oracle Fusion Payroll. The ideal candidate will have hands-on experience in end-to-end payroll cycles, including retroactive processing, payroll costing, and element entry management.Key ResponsibilitiesPayroll setup and configurationDefining payrolls, elements, input...

  • Shopify Website Manager

    2 weeks ago

    Kolhapur, India Ecom Ethos Full time

    Responsible for assisting team with Shopify-related tasks, troubleshooting issues, andupdating team about new Shopify updates to improve UX/UI on client websites. Location: RemoteTimings: 10am to 6pm, Monday to FridaySalary: INR 25,000 - 35,000 Per month About Us: We are a team of skilled experts that helps Brands build best website on the Shopify...

  • Application Specialist

    2 weeks ago

    Kolhapur, India Repario Full time

    Job TypeFull-timeDescriptionJob Summary: We are seeking a highly skilled Application Specialist to provide first-call resolution support for hosted eDiscovery applications and infrastructure services. Primary duties include providing client-facing L1-L2 technical support of hosted eDiscovery applications. The Application Specialist would also assist with...