Customer Support
1 week ago
Title: Quality Analyst – Customer ServiceDepartment: Customer Service / OperationsLocation: Verdant-84 (Pune)Employment Type: Full-TimeAbout the RoleWe are looking for a detail-oriented and customer-focused Quality Analyst (QA) to join our customer service team. The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions across all channels—email, chat, voice, and social media—to ensure an exceptional experience for our customers.The ideal candidate will have strong analytical skills, a passion for customer satisfaction, and a keen eye for process improvement within an e-commerce environment.Key ResponsibilitiesMonitor and evaluate the quality of customer interactions (calls, chats, and emails) handled by customer service representatives.Develop and maintain quality monitoring forms, scorecards, and performance metrics.Provide constructive feedback and coaching to agents to enhance service quality and customer satisfaction.Identify process gaps and recurring issues, and collaborate with team leads and training teams to implement improvements.Conduct regular calibration sessions to ensure consistent quality evaluation across the team.Generate and analyze quality reports, identify trends, and recommend data-driven action plans.Participate in process audits and support customer service improvement initiatives.Ensure compliance with company policies, tone of voice, and brand standards.Assist in updating SOPs and best practices based on quality insights.Qualifications & SkillsEducation & Experience:Bachelor's degree in any stream.2–4 years of experience as a Quality Analyst in customer service, preferably in an e-commerce.Technical & Soft Skills:Strong understanding of customer service processes and performance metrics (AHT, CSAT, QA scores, etc.).Experience with CRM and ticketing tools (e.g., Limechat, Ozontel,Zendesk, Freshdesk, Salesforce).Excellent analytical, communication, and reporting skills.Proficiency in Excel/Google Sheets and familiarity with data visualization tools.Strong attention to detail, objectivity, and problem-solving mindset.Ability to work collaboratively across teams and handle multiple priorities.Key Performance Indicators (KPIs)QA audit accuracy and completion rateCustomer satisfaction (CSAT/NPS) improvementReduction in repeat contacts or escalationsTimeliness and effectiveness of feedback deliveryProcess improvement recommendations implemented
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Customer Support Representative
2 weeks ago
Kolhapur, India beBeeCustomerSupport Full timeJob Opportunity: Customer Support ProfessionalAbout the RoleWe are seeking a talented and motivated individual to join our remote customer support team as a Customer Support Professional.This is an exciting opportunity to work with a leading travel company, providing exceptional customer experiences for international travelers.You will be responsible for...
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Customer Support Associate
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Kolhapur, India beBeeCustomer Full timeJob OverviewWe are seeking a Customer Service Representative to join our team.This is an exciting opportunity for individuals who enjoy helping others and want to work in a dynamic environment.Main Responsibilities:Provide exceptional customer support via phone, email or chat.Analyze customer complaints and resolve issues efficiently.Collaborate with...
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AI Customer Support Engineer
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Kolhapur, India beBeefrontend Full timeJob OpportunityBujo AI is a cutting-edge organization building advanced artificial intelligence voice and chat agents to automate customer support for large businesses. The company serves leading enterprises across industries, streamlining operations for use cases like appointment scheduling, sales inquiries processing, customer ticket resolution, and...
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Kolhapur, India House Of Luma Full timeJob Title: Customer Support Specialist – E-commerce Marketplaces (German Market)Location: RemoteEngagement: Consultant ContractualCompany: House of LumaBudget: ₹30,000 / month (non-negotiable)We are seeking a Customer Support Specialist to develop and manage the customer support experience for our German-speaking marketplaces. This role will be...
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Kolhapur, India House Of Luma Full timeJob Title: Customer Support Specialist – E-commerce Marketplaces (German Market)Location: RemoteEngagement: Consultant ContractualCompany: House of LumaBudget: ₹30,000 / month (non-negotiable)We are seeking a Customer Support Specialist to develop and manage the customer support experience for our German-speaking marketplaces. This role will be...
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IT Support Specialist
2 weeks ago
Kolhapur, India beBeeSupport Full timeJob Title: IT Support SpecialistKey Responsibilities:Provide timely and effective support to end-users via various communication channels.Qualify and prioritize tickets for remediation, ensuring seamless resolution of issues.Collaborate with cross-functional teams to resolve complex technical problems.Develop strong relationships with customers through...
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Support Specialist
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Kolhapur, India beBeeCommunication Full timeAbout UsWe are currently seeking a highly skilled Customer Service Representative to join our team.The ideal candidate will possess excellent communication skills, be able to work independently and as part of a team, and have a passion for delivering exceptional customer experiences.This role involves handling customer inquiries via phone, email and chat,...
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Remote Support Specialist
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Kolhapur, India beBeeCustomer Full timeAbout the JobOur organization is seeking highly skilled professionals to provide exceptional customer support from the comfort of their own homes. This contract position requires individuals who are fluent in English, comfortable working night shifts, and able to deliver top-notch support.The ideal candidate will have excellent spoken and written...
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Kolhapur, India beBeeCustomerService Full timeJob OverviewWe are seeking a skilled customer service professional to join our team. As a Customer Service Specialist, you will play a vital role in delivering exceptional customer support, ensuring timely issue resolution and fostering long-term relationships with our valued clients.This is an excellent opportunity for individuals who possess strong...
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Customer Service Advocate
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Kolhapur, India beBeeSupport Full timeCustomer Support Position OverviewWe are seeking a skilled Customer Support Representative to deliver exceptional service excellence to our clients.We require you to respond to customer inquiries via multiple channels including email, chat, and phone communication.You will provide prompt and effective solutions to resolve customer issues in a timely...
