Customer Support Specialist
2 months ago
Key Responsibilities:
Procurement Operations:
- Develop and execute procurement strategies to support the solution integration business.- Identify, assess, and negotiate with suppliers to ensure best pricing and timely delivery.- Ensure procurement activities align with project timelines and budget requirements.
Order Management:
- Oversee order lifecycle management, ensuring accurate processing, tracking, and delivery.- Coordinate with the logistics team and suppliers to manage delivery schedules.- Resolve any issues related to order discrepancies, delays, or product quality.
SAP Expertise:
- Utilize SAP to manage purchase orders, track inventory, and handle invoicing processes.- Generate reports using SAP to monitor order status, spend analysis, and vendor performance.- Maintain accurate data in SAP to support procurement forecasting and planning.
Vendor Management:
- Build and maintain strong relationships with suppliers and vendors.- Conduct regular evaluations of suppliers, tracking performance and service quality.- Address and resolve any vendor-related issues or discrepancies proactively.
Cross-functional Collaboration:
- Work closely with project managers, engineers, and sales teams to ensure alignment of procurement with project needs.- Participate in regular meetings to provide updates on procurement status and address any potential risks.- Assist in the implementation of continuous improvement initiatives to streamline processes.
Requirements:
- Bachelor’s degree in Business, Supply Chain Management, Engineering, or related field.- 4+ years of experience in procurement or supply chain roles, preferably within solution integration or a technology-driven business.- Strong proficiency in SAP for procurement and order management tasks.- Excellent communication and negotiation skills.- Ability to handle multiple priorities and work effectively in a fast-paced environment.- Knowledge of import/export compliance and vendor risk management is a plus.
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