Customer Support Executive

4 weeks ago


Mumbai, India Talent Corner HR Services Pvt Ltd Full time

Responsibilities:

1. Act as a central point of contact between customers and the hardware support team, facilitating efficient communication and issue resolution.

2. Create and manage issue tickets in the Hardware/Software support system, documenting customer-reported problems and assigning tasks to the Hardware/Software support team.

3. Prioritize and schedule hardware/software support tasks based on the urgency and impact on customer satisfaction.

4. Monitor the progress of assigned tasks and ensure timely resolution, keeping customers informed throughout the process.

5. Collaborate with Hardware/Software support specialists to gather relevant information for issue resolution and provide detailed updates to customers.

6. Escalate critical hardware/Software support issues to higher levels of technical support or management when necessary.

7. Conduct post-resolution follow-ups with customers to ensure satisfaction and gather feedback for continuous improvement.

Qualifications:

1. Excellent communication skills, both verbal and written.

2. Empathetic and patient, with a genuine desire to help customers.

3. Previous experience in customer support or a related field is a plus.

4. Familiarity with [CRM applications] is an advantage.

5. Ability to multitask and prioritize tasks in a fast-paced environment.

6. Strong problem-solving skills and attention to detail.



  • Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...


  • Mumbai, India Vedic Rishi Astro Full time

    Company DescriptionVedic Rishi is India's leading Astro-tech company focused on changing the perception and understanding of Vedic Astrology. The company aims to spread the knowledge of Vedic Astrology through technology and authentic information, with apps like Kundli App, Up Astrology App, and Dhyaanam App.Role DescriptionThis is a full-time on-site role...


  • Mumbai, India Vedic Rishi Astro Full time

    Company DescriptionVedic Rishi is India's leading Astro-tech company focused on changing the perception and understanding of Vedic Astrology. The company aims to spread the knowledge of Vedic Astrology through technology and authentic information, with apps like Kundli App, Up Astrology App, and Dhyaanam App.Role DescriptionThis is a full-time on-site role...


  • Mumbai, India MiDigiWorld Full time

    Harvest Online LLP under the brand name MIDIGIWORLD is an online live interactive training platform for upscaling skills and hobbies. With over 15 years of experience in training and development, we have put our steps towards online interactive training methodology. With a vision to inspire and create exceptional learning experiences with a live training...


  • Mumbai, India Vedic Rishi Astro Full time

    Company Description Vedic Rishi is India's leading Astro-tech company focused on changing the perception and understanding of Vedic Astrology. The company aims to spread the knowledge of Vedic Astrology through technology and authentic information, with apps like Kundli App, Up Astrology App, and Dhyaanam App. Role Description This is a full-time on-site...


  • Mumbai, India Vedic Rishi Astro Full time

    Company DescriptionVedic Rishi is India's leading Astro-tech company focused on changing the perception and understanding of Vedic Astrology. The company aims to spread the knowledge of Vedic Astrology through technology and authentic information, with apps like Kundli App, Up Astrology App, and Dhyaanam App.Role DescriptionThis is a full-time on-site role...


  • Mumbai, India Vedic Rishi Astro Full time

    Company DescriptionVedic Rishi is India's leading Astro-tech company focused on changing the perception and understanding of Vedic Astrology. The company aims to spread the knowledge of Vedic Astrology through technology and authentic information, with apps like Kundli App, Up Astrology App, and Dhyaanam App.Role DescriptionThis is a full-time on-site role...


  • Mumbai, India Vedic Rishi Astro Full time

    Company Description Vedic Rishi is India's leading Astro-tech company focused on changing the perception and understanding of Vedic Astrology. The company aims to spread the knowledge of Vedic Astrology through technology and authentic information, with apps like Kundli App, Up Astrology App, and Dhyaanam App. Role Description This is a...


  • Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs aCustomer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...


  • Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...


  • Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...


  • Mumbai, Maharashtra, India MEDDIRECT Full time

    Company Description MedDirect Services Private Limited belongs to Health Care and Medical Industry. It is a BPO company that offers multi-lingual support, cold chain logistics around the globe, and consultation services to businesses. Our company is committed to providing superior services to our clients, and we are constantly innovating and improving what...


  • Mumbai, Maharashtra, India The Sleep Company Full time

    **We Are Hiring for Customer Support Executive in The Sleep Company** **About Company**: Position**:Customer Support Executive ( Voice )** Location **:Jogeshwari,Mumbai** Shift Time **:9:30 AM to 6:30 PM** **10: 00 AM to 7:00 PM** Holiday: **One Rotational Off between Monday To Friday** **Saturday and Sunday Fixed Working** **Requirement**: - HSC or...


  • Mumbai, India Ketto Full time

    Job Title: Executive - Customer Support Summary: Roles and Responsibilities: 1. Respond to customer inquiries and provide accurate information about our products and services. 2. Handle customer complaints and resolve issues promptly and efficiently. 3. Maintain a high level of professionalism and empathy while interacting with customers. 4. Collaborate...


  • Mumbai, India I2E Consulting Pvt Ltd. Full time

    Job Profile: Job Title: Customer Support Executive with Zoho One CRM ExpertiseWork timings rotational shift ( rotational shifts: 6 am 3 pm, 2 pm- 11 pm, 10 pm-7 am) -Mon-Sat (6 days a week)Job Description:We are seeking a highly motivated and experienced Customer Support Executive with a strong background in Zoho One CRM to lead our customer support team....


  • Mumbai, India ExcelTech Computers Pte Ltd Full time

    DescriptionWe are looking for a Customer Support Executive who will be responsible for providing excellent customer service and support to our clients. The ideal candidate should have good communication skills, be a problem solver, and be able to work under pressure.ResponsibilitiesResponding to customer inquiries via phone.Resolving customer issues in a...


  • Ghatkopar, Mumbai, Maharashtra, India Aknamed Full time

    **Group Company**: Ayro Retail Solutions Private Limited **Designation**: Executive - Customer Support (EXE - CS (RIO-BRANDS)) **Office Location**: **Position description**: Executive - Customer Support **Primary Responsibilities**: - Customer Support


  • Mumbai, India DSRP Enterprises Full time

    Token - DSRP - 7H889 - Location - MUMBAI MAHARSHTRA - Industry - Excipients - Functional Area - Cutomer Support - Position - Executive Customer Support - Salary - 2 - 2.5 Lacs - Experience - 1 TO 3 YEARS - Requirement - Qualification - Any Graduate**Job Description**: - Making order entry in the system - Documentation and liasioning for dispatch - Assist in...


  • Mumbai, Maharashtra, India GM Infotech Full time

    **We are urgently hiring for Customer Support Executive** **Position: Customer Support Executive - Export** **Location: Sakinaka, Andheri (E)** **Timings: 10:00 to 6:30 PM** **Job profile**: - Coordinating with customers, agents and inter-department for sea and air shipment statuses - Preparing and sending daily shipment status reports to customers...


  • Mumbai, India TalentEdge Recruitment Consultants Full time

    We are hiring a “​Customer Support Executive” for a leading Financial Company. Positions are based at Mumbai, Maharashtra. Find below more details about these job opportunities:Job title: Customer Support ExecutiveIndustry: MediaJob location: Mumbai, MaharashtraEducational Qualification:Preferred candidates with a background in BAF (Bachelor of...