Manager Customer Success

1 month ago

chennai, India Freshworks Full time
Job Description

The Digital Customer Success team deals with high-velocity accounts and drives retention and adoption. As a Manager, you are expected to lead a team of CSMs to drive the churn, adoption and customer satisfaction of your portfolio.

What will you do:

  • Lead and mentor a team of CSMs who are responsible for the success of high-velocity accounts.

  • Develop and implement strategies to onboard new high-velocity account customers efficiently and effectively, ensuring a smooth transition into our product.

  • Collaborate with Sales, Marketing, Support, Onboarding and Product teams to align customer success initiatives with overall business objectives and goals.

  • Define and monitor key performance indicators (KPIs) to measure the success and health of high-velocity account customers and provide actionable insights and recommendations to improve customer outcomes.

  • Act as a point of escalation for customer issues or concerns and work closely with internal teams to resolve issues promptly and effectively.

  • Stay updated on industry trends, best practices, and competitive landscape in customer success and leverage this knowledge to continuously enhance our customer success strategies and practices.

  • Foster a culture of collaboration, accountability, and continuous improvement within the Customer Success team.

  • Devise innovative strategies to drive churn reduction.


Qualifications

Qualifications

  • At least 8-12 years of experience in sales, account management, or customer success

  • Experience in handling high-velocity accounts is a plus

  • Proven experience of a customer-facing role

  • Proven experience of  managing a team is a must

  • Excellent communication, presentation, and interpersonal skills, with the ability to build strong relationships with internal teams and customers.

  • Analytical mindset with the ability to interpret data and metrics to drive strategic decisions and improve customer outcomes.

  • Demonstrated leadership skills with the ability to motivate, inspire, and develop a team towards achieving goals and objectives.

  • Active team player, self-starter, and multitasker who can quickly adjust priorities


Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

  • Customer Success Manager

    2 days ago

    Chennai, India FULL Creative Full time

    We are looking for a Customer Success Manager with 3-4 years of experience in B2B SaaS industry. You will play a key role in building strong customer relations to improve their customer experience, boost customer retention, and introduce them to new products and services that enhance their business performance. Roles and responsibilitiesEngage with the...

  • Customer Success Manager

    1 day ago

    chennai, India FULL Creative Full time

    We are looking for a Customer Success Manager with 3-4 years of experience in B2B SaaS industry. You will play a key role in building strong customer relations to improve their customer experience, boost customer retention, and introduce them to new products and services that enhance their business performance. Roles and responsibilities Engage with the...

  • Senior Manager

    1 month ago

    chennai, India Saaki Argus & Averil Consulting Full time

    Our client is a leading provider of IT Products and Services headquartered in Chennai, looking to hire Senior Manager - Customer Success based in Chennai / Mumbai. The role will be responsible for ensuring the success and satisfaction of valued customers, building strong relationships with clients, understanding their needs and goals, and working...

  • Customer Success Manager

    2 days ago

    Chennai, India Antal International Full time

    We're hiring a Customer Success Manager to work on our Commercial team. In this role, you will manage and grow the relationships of the sales team’s key accounts across both managed services and self-serve offerings and work with clients on their business needs.Who you are:Have at least 3+ years client facing account management and operations experience in...

  • Customer Success Manager

    1 day ago

    chennai, India Antal International Full time

    We're hiring a Customer Success Manager to work on our Commercial team. In this role, you will manage and grow the relationships of the sales team’s key accounts across both managed services and self-serve offerings and work with clients on their business needs. Who you are: Have at least 3+ years client facing account management and operations...

  • Customer Success Manager

    3 days ago

    Chennai, India Antal International Full time

    We're hiring a Customer Success Manager to work on our Commercial team. In this role, you will manage and grow the relationships of the sales team’s key accounts across both managed services and self-serve offerings and work with clients on their business needs.Who you are:Have at least 3+ years client facing account management and operations experience in...

  • Lead - Customer Success

    1 week ago

    Chennai, India Freshworks Full time

    Job DescriptionAs a Enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products.Key ResponsibilitiesCustomer Relationship Management: Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding...

  • Lead - Customer Success

    1 week ago

    Chennai, India Freshworks Full time

    Job DescriptionAs a Enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products.Key ResponsibilitiesCustomer Relationship Management: Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding...

  • Customer Success Manager

    2 weeks ago

    Chennai, India Spendflo Full time

    As a Customer Success Manager, you’ll be the face of Spendflo for our customers. From onboarding, managing requests & reviewing their renewal pipeline, you’ll walk hand in hand with our customers on their journey to success. You’ll also serve as our product champion, driving adoption and expanding features with our product team.A typical day might...

  • Customer Success Executive

    2 weeks ago

    chennai, India TargetBay Full time

    About TargetBay: TargetBay is an all-in-one Ecommerce Marketing Cloud that integrates core functionalities like customer profiling, review generation, segmentation, and automated email personalization to help Ecommerce entrepreneurs increase their sales. TargetBay’s main products include BayEngage, BayReviews,  and BayAds .  Experience:   2 - 5 yrs...

  • Customer Success Manager

    3 weeks ago

    Chennai, India Spendflo Full time

    As a Customer Success Manager, you’ll be the face of Spendflo for our customers. From onboarding, managing requests & reviewing their renewal pipeline, you’ll walk hand in hand with our customers on their journey to success. You’ll also serve as our product champion, driving adoption and expanding features with our product team.A typical day might...

  • Customer Success Manager

    3 weeks ago

    chennai, India Spendflo Full time

    As a Customer Success Manager, you’ll be the face of Spendflo for our customers. From onboarding, managing requests & reviewing their renewal pipeline, you’ll walk hand in hand with our customers on their journey to success. You’ll also serve as our product champion, driving adoption and expanding features with our product team. A typical day might...

  • Customer Success Manager

    3 weeks ago

    Chennai, India Spendflo Full time

    As a Customer Success Manager, you’ll be the face of Spendflo for our customers. From onboarding, managing requests & reviewing their renewal pipeline, you’ll walk hand in hand with our customers on their journey to success. You’ll also serve as our product champion, driving adoption and expanding features with our product team.A typical day might...

  • Customer Success Associate

    1 month ago

    Chennai, India Freshworks Full time

    Company Description At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant,...

  • Manager Customer Success

    1 month ago

    Chennai, India Freshworks Full time

    Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the...

  • Manager Customer Success

    3 weeks ago

    chennai, India Freshworks Full time

    Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around...

  • Customer Success Associate

    1 month ago

    Chennai, India Freshworks Full time

    Company Description At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant,...

  • Saas Customer Success Executive

    1 month ago

    Chennai, India Maslo Consulting Full time

    We are hiring for our premium client. **Requirements**: 0 to 3 years of experience in Customer Success/Service roles or Cloud Renewal Sales, demonstrating the ability to establish and cultivate successful customer relationships. Exceptional communication and presentation skills, enabling effective interaction with customers and stakeholders. Proficiency...

  • Cloud Success Manager

    4 weeks ago

    Chennai, India CoreStack Full time

    Location: Chennai, IndiaResponsibilities:• As a CoreStack Customer/Cloud Success Manager, you will guide & advise a wide variety of customers, ensure they launch CoreStack successfully and are continually deriving business value.• This role focuses on post-sales engagement, and you'll work closely with customers to discover their business needs,...

  • Cloud Success Manager

    1 month ago

    Chennai, India CoreStack Full time

    Location: Chennai, IndiaResponsibilities: • As a CoreStack Customer/Cloud Success Manager, you will guide & advise a wide variety of customers, ensure they launch CoreStack successfully and are continually deriving business value. • This role focuses on post-sales engagement, and you'll work closely with customers to discover their business needs,...