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Customer Success Manager
4 months ago
We're hiring a Customer Success Manager to work on our Commercial team.
In this role, you will manage and grow the relationships of the sales team’s key accounts across both managed services and self-serve offerings and work with clients on their business needs.
Who you are:
Have at least 3+ years client facing account management and operations experience in digital/programmatic media
You thrive in a dynamic and fast-paced environment where you roll up your sleeves and get into the weeds of campaign strategies and executions
Strategic thinking always looking to create opportunities for both clients and Quantcast
Enjoy technical troubleshooting, e.g. pixel implementation and identifying solutions for your client's needs and have experience making recommendations to clients in order to get the biggest bang for their buck
Passionate about programmatic media and would love exposure to a plethora of clients (agencies and direct) across APAC.
Keen to grow and develop your presentation skills and are comfortable with public speaking
Have proven experience working with campaign reporting and analytics
What you'll be doing:
You will lead as the main point of contact for servicing clients within your patch allocation. This involves maintaining end-to-end campaign management, which includes the full suite of campaign delivery, troubleshooting, reporting, optimizations and recommendations whilst solving our client's biggest business problems.
Develop an account strategy that will maximize the amount of advertiser spend and drive long-term retainer relationships with your clients.
Drive the on-boarding process of new accounts on both managed services and self-serve
Consult with clients to understand their business and brand objectives, and develop best-practice campaign setup solutions and data-driven analysis to get them where they want to be.
Work closely with internal teams (Sales and Engineering) in ensuring that campaigns are set up for success and are in alignment with internal service level agreements.
Act as a pivotal resource for platform support for both internal and external customers, troubleshooting and resolving any technical issues they may encounter
Bonus points:
Modifying SQL to be able to pull the data needed in order to solve problems
Advanced understanding and proven familiarity with troubleshooting Ad-Servers / Integrations and Tag Implemented platforms
