
Business Analyst
3 weeks ago
Role summary
This role is central to success assuranceensuring customer success, profitability, and growth through purposeful project/account management. The consultant BA/PM will bridge business and technology, aligning customer goals with implementation strategy, and managing delivery with precision and empathy.
Key responsibilities
- Customer purpose understanding: Engage deeply with stakeholders to understand drivers, objectives, and context.
- Requirements lifecycle management: Lead elicitation, documentation, and traceability of requirements using BABOK and PMI-aligned practices.
- Project planning & monitoring: Define milestones, buffer time, and resource alignment to ensure timely delivery.
- Solution evaluation: Assess outcomes against customer-defined success criteria—functional, experiential, and economic.
- Stakeholder management: Build trust through transparency, proactive communication, and relationship-building.
- Persona-based use cases: Develop use cases with measurable outcomes and track progress at the use-case level.
Soft skills & attributes
- Resilience: Ability to adapt and recover from setbacks while maintaining focus and composure.
- Multitasking: Skilled in managing multiple projects, stakeholders, and priorities simultaneously.
- Pressure handling: Performs effectively under tight timelines and high-stakes situations.
- Numerical & logical thinking: Strong analytical mindset with the ability to interpret data and solve complex problems.
- Follow-through capability: Demonstrates ownership and accountability in driving tasks to completion.
Technical & process skills
- Familiarity with tools like JIRA, Azure DevOps, Excel, and PowerPoint.
- Exposure to .NET, SQL, and API integrations is a plus.
- Understanding of BRD, SOW, and KPI frameworks.
- Experience with Agile methodologies and iterative design approaches.
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