Candidate and Customer Success Representative
6 days ago
TTM Healthcare Solutions is currently recruiting for a Candidate and Customer Success Representative to join our team based in Bengaluru, India.
TTM is a world-class recruitment company with offices in India, Ireland and the UK. We have a team of 150 professionals, which is continuing to grow, who serve the Irish and UK markets within both the permanent and temporary sectors.
Key Responsibilities
• Monitor client shift requests and translate them to shift bookings utilising our shift fulfilment technology. This can include managing ad-hoc shift requests as well as weekly/monthly rosters.
• Manage candidates' bookings, process shift cancellations and find replacements to reduce the impact on fulfilment.
• Proactively engage with candidates to build strong relationships, understand their needs, shift availability, and schedule them to work.
• Keep candidates' records up to date in all systems following the standard operating procedures.
• Work with candidates to maximise availability utilisation and improve overall candidate experience and utilisation.
• Work closely with the onboarding team to ensure new hires are utilised and booked into shifts.
· Proactively engage with candidates who have no future bookings or availability submitted.
· Collaborate with consultants to address any candidate concerns or challenges.
Client Communication & Management:
● Liaise with healthcare organizations to acknowledge all shifts request providing timely updates on shift requests and filled rosters.
● Liaise with healthcare organisations to provide updates on booking cancellations as well as confirmed candidate replacements.
● Collaborate with consultants to address any client concerns or challenges
The Ideal Candidate
• Ability to work in a highly competitive environment requires an individual who can work autonomously and under pressure
• Solid computer skills across MS including PPT. Word. Excel and outlook
So… What makes us different?
We reward high performance - 75% of our Leadership Team have been promoted from within our company. Realising and unleashing the potential within ensures our team of people are key to our success.
Bringing cutting edge, creative practices, our goal is to make a positive impact on everyone who works with us. We're here to share world-class employee experiences - so every day we create, innovate and collaborate.
TTM Healthcare Solutions is an Equal Opportunities Employer
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