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Customer Success Manager

3 months ago

bangalore, India PeopleLogic Full time

Location : Bangalore (work from office)

Working Days : 5 Days

Website :


Brief:

At PeopleLogic revenue generation process consists of 3 primary activities - generating and sustaining optimal requirements flow from our Clients (Demand), identifying and proposing high quality matching Candidates (Delivery) against the requirements, monetising the delivery by ensuring timely feedback and service improving insights, timely interviews and coordination, and proactive and purposeful activities toward selections, offers and onboarding of candidates.(Monetisation). We are looking for a client focused professional, with exemplary communication, stellar interpersonal skills, and purposeful coordination and program management skills to directly manage Demand and Monetisation activities, and also be a hands-on advisor and go to person from a insights/knowledge/clarity perspective for delivery activities.


Key Responsibilities

  • Work with a/many assigned client (s), understand and elicit key demand and prioritization on lateral and leadership hiring requirements
  • Sustain as well as drive business growth from assigned clients by ensuring world class and purposeful customer service and experience
  • Aggressively drive business expansion within assigned clients (or client locations) by mapping and continuously activating more HR/Business spocs
  • Build deep client relationships, continuously derive business and hiring insights, and champion problem solving in hard to find/close requirements
  • Document requirement details, customer information and insights, and ensure knowledge continuity is maintained within the business unit
  • Translate requirement information (role information, target companies, compensation details) and hiring insights to delivery teams to ensure continued customer success
  • Coordinate submissions, Interviews and elicit timely feedback purposefully driving every requirement /submission to a closure
  • Take an active advisory/negotiative role in offer closure related activities - including helping clients in compensation benchmarking, negotiating with clients and candidate (if needed), tracking post offer follow up activities, assistance in candidate onboarding, and follow up with candidate for a near term to ensure successful onboarding
  • Continuously perform market research, identify competitive landscape of new and upcoming Startups, and funnel this data to leadership and business development teams for attracting new clients, delivery teams to build target hiring landscape list.
  • Continuously analyze customer data, identify improvement areas, and implement new programs to improve customer experience, and thereby increasing business revenue potentials

  • Requirements
  • 4-8 years experience in customer engagement, account management, customer success roles in a B2B business environment
  • Stellar communication - listening and articulation skills, including verbal, written and presentation skills with the ability to write customer facing updates and business insights documents clearly, in a simple, and easy to understand language
  • Exemplary interpersonal skills with ability to work cross functionally and with a proactive approach to client engagement
  • Ability to learn and grasp new concepts and information quickly
  • Be able to partner successfully with multiple teams and customers outside their direct sphere of influence.
  • Ability to thrive in a dynamic, high intensity, fast paced environment
  • Excellent customer service, presentation and conflict resolution skills
  • Attention to detail, time management, ownership of assigned scope of work