Customer Success Manager
2 weeks ago
Working Days : 5 Days
Website : PeopleLogic revenue generation process consists of 3 primary activities - generating and sustaining optimal requirements flow from our Clients (Demand), identifying and proposing high quality matching Candidates (Delivery) against the requirements, monetising the delivery by ensuring timely feedback and service improving insights, timely interviews and coordination, and proactive and purposeful activities toward selections, offers and onboarding of candidates.(Monetisation). We are looking for a client focused professional, with exemplary communication, stellar interpersonal skills, and purposeful coordination and program management skills to directly manage Demand and Monetisation activities, and also be a hands-on advisor and go to person from a insights/knowledge/clarity perspective for delivery activities.
Key Responsibilities
Work with a/many assigned client (s), understand and elicit key demand and prioritization on lateral and leadership hiring requirements
Sustain as well as drive business growth from assigned clients by ensuring world class and purposeful customer service and experience
Aggressively drive business expansion within assigned clients (or client locations) by mapping and continuously activating more HR/Business spocs
Build deep client relationships, continuously derive business and hiring insights, and champion problem solving in hard to find/close requirements
Document requirement details, customer information and insights, and ensure knowledge continuity is maintained within the business unit
Translate requirement information (role information, target companies, compensation details) and hiring insights to delivery teams to ensure continued customer success
Coordinate submissions, Interviews and elicit timely feedback purposefully driving every requirement /submission to a closure
Take an active advisory/negotiative role in offer closure related activities - including helping clients in compensation benchmarking, negotiating with clients and candidate (if needed), tracking post offer follow up activities, assistance in candidate onboarding, and follow up with candidate for a near term to ensure successful onboarding
Continuously perform market research, identify competitive landscape of new and upcoming Startups, and funnel this data to leadership and business development teams for attracting new clients, delivery teams to build target hiring landscape list.
Continuously analyze customer data, identify improvement areas, and implement new programs to improve customer experience, and thereby increasing business revenue potentials
Requirements
4-8 years experience in customer engagement, account management, customer success roles in a B2B business environment
Stellar communication - listening and articulation skills, including verbal, written and presentation skills with the ability to write customer facing updates and business insights documents clearly, in a simple, and easy to understand language
Exemplary interpersonal skills with ability to work cross functionally and with a proactive approach to client engagement
Ability to learn and grasp new concepts and information quickly
Be able to partner successfully with multiple teams and customers outside their direct sphere of influence.
Ability to thrive in a dynamic, high intensity, fast paced environment
Excellent customer service, presentation and conflict resolution skills
Attention to detail, time management, ownership of assigned scope of work
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