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4 months ago

bangalore, India Native Teams Full time
Would you like to take on a new challenge in the field of Customer Experience in a successful quick growing international company?
Native Teams is the work payments platform that offers solutions for freelancers, remote workers and businesses around the world. We provide all the tools for a modern worker; from invoicing tools, to payment options, employment solutions and much more.
We have just closed a seed round, and now we’re looking for a Customer Support Manager to bring their wider knowledge so that we can continue getting our product and service more widely known and used.
Location: Remote
Type: Permanent
Salary Range: Flexible
Key Responsibilities
Develop and maintain excellent client relationships
Maintain customer contacts to enable accurate tracking and reporting
Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions.
Provide service and support to internal and external customers via phone, video call, email, and live chat
Managing and documenting member interactions using Asana as CRM
Other duties as assigned.
Qualifications & Requirements
Working in 3 rotating shifts, 5 days a week : 1st shift from 6 am until 2 pm IST , second shift from 9 am until 5 pm IST , and third shift from 2 pm until 10 pm IST .
Previous experience in a customer-facing role, ideally one where you have had the opportunity to engage with customers
Have a spirit for learning
Adaptable: able to work independently and collaboratively within the team and across departments, communicating complex and technical information verbally and in writing to all levels of the organization and customers
Familiarity with workflow software (Asana, Front/Hubspot) is a plus
Excellent written and spoken English
Attention to detail
Having a strong sense of professional pride
Team player
A thirst for knowledge and professional development
Bonus: Previous SaaS or Fintech experience
Benefits
Dynamic and extremely interesting work in a young and successful international company
Joining in the early stages of growth where your input is crucial
Flexible work environment
Competitive salary
Exclusive experience working in the ever-changing world of fintech
Countless opportunities for professional and personal growth
Additional bonuses and rewards
Our business touches thousands already and can reach millions. The core problems we solve - flexible international payments and increased certainty in a remote working environment - have never been more important.
We operate a flexible working environment - based on mutual respect - and work hard to make sure all our team members feel empowered and gain a sense of achievement from their work.
Our foremost goal is for all our team members to build the most fulfilling careers with us, working in roles that they thoroughly enjoy and from which everyone derives real professional satisfaction.