Customer Support Specialist

2 weeks ago


Bangalore, India Zolo Full time

Your role in detail - Customer Support

  • Identify customers' needs and wants, clarifying information whenever possible
  • Develop customer satisfaction goals
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Acknowledging and resolving customer complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Inbound & Outbound Call Process

What qualifications can enhance the chances of shortlisting?

  • Bachelor’s degree in any Specialization
  • 0-2 years experience
  • Calling experience will be preferred
  • Excellent knowledge of basic computer skills with 35 WPM
  • Conflict resolution/Time Management skill is must
  • Strong multi-tasking skills with Creative thinking
  • Desire to work in a fast-paced, challenging environment.
  • Flexible to work in shifts and ready to support beyond the shift timings as per the requirement.

Work Location - Bangalore

CTC - Upto 3.5 LPA

Shift - Rotational

Working Days - 6 Days



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