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Customer Support Executive

2 months ago

bangalore, India Eternz Full time

Company Description

Eternz is an e-commerce Jewellery company based in Bengaluru and aims to enhance the jewellery experience for customers. With a wide range of exquisite pieces and options for customisation and personalisation, Eternz is dedicated to bringing brilliance to one's style.


Role Description

This is a full-time on-site role for a Customer Support Specialist at Eternz. The Customer Support Specialist will be responsible for day-to-day customer support tasks, including addressing customer inquiries across channels (Calls, Emails, Social Media), providing technical support, and ensuring customer satisfaction. The role involves interacting with customers to understand and resolve their queries, as well as providing assistance in selecting and customising jewellery products.


Qualifications

  • Customer Support, Technical Support, and Interpersonal Skills
  • Should speak to customers very well and resolve their queries with best solution
  • Very enthusiastic and optimistic language and voice
  • Analytical Skills
  • Ability to provide excellent customer satisfaction
  • Good problem-solving and communication skills
  • Prior experience in a customer support role is preferred
  • Knowledge of jewelry and fashion is a plus


Preferred

  • 1-3 years experience in Customer Support role


Additional Details


  • We are an early stage start-up and valuable achievements take time & efforts. And hence it is a 6 day work week & we strongly believe there is no substitute for hard work & passion
  • We believe in speaking to customers/brands regularly to build out Eternz the right way and in being hands on with the role.