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Customer Experience Specialist
2 months ago
As a Customer Experience Specialist at Quantum Leap Learning Solutions Pvt. Ltd, you will play a pivotal role in ensuring the growth and success of our clients using our App. Your primary responsibility will be to oversee and optimize the entire client journey on our platform, from onboarding to ongoing engagement and satisfaction. You will collaborate with various internal teams to create a seamless and value-driven experience for our clients.
Job Type: Full-Time
Location: Bangalore
Academic Qualification: Any graduate
Languages: Hindi and English
Desired Experience: 1-4 years in a similar role
Key Responsibilities :
• Client Onboarding and Engagement: Facilitate a smooth onboarding process for new clients, ensuring they fully understand the app's features and benefits. Continuously engage with clients to understand their evolving needs and provide them with valuable insights and support.
• Data Analysis and Strategy: Leverage data analytics to understand client behaviour, needs, and preferences. Develop strategies for improving client engagement, retention, and overall satisfaction. Manage reporting and metrics across our efforts and provide solutions to improv e.
• Product Enhancement: Collaborate with the product development team to suggest improvements and enhancements to the app based on client feedback and usage data.
• Client Support: Serve as the primary point of contact for client queries, addressing their concerns and providing timely and effective solutions. Maintain open lines of communication to build strong client relationships.
• Documentation: Document client interactions, feedback, and issues, and compile reports for internal use. This documentation will inform future product development and customer support initiatives.
• Collaboration: Collaborate with cross-functional teams, including the product development, sales, and marketing departments, to ensure a unified and valuable client experience.
Desired Skills and Qualities:
• Strong analytical skills and proficiency in data-driven decision-making
• Excellent communication and interpersonal skills.
• Proactive and customer-oriented approach.
• Organizational and time management abilities.
• Exceptional problem-solving skills.
• Empathy and the ability to understand and predict client behavior.
• Adaptability and the ability to work in a dynamic environment.
Website:
