Visa Specialist
2 months ago
About the job
Experience Co. is a an experiential brand that curates & produces some of India’s most happening travel IPs from creative residencies to festivals & adventures for artists, creators, founders, leaders & misfits.
Experience Co. projects are built around 3 things, one - designing and running travel experiences across 20+ countries, nurturing a community of over 5000+ handpicked curated people who have been part of our experiences, and driving life-altering collisions & epiphanies through our experiences & communities.
ExCo is a bootstrapped, profitable company backed by a team that has over 100+ years of cumulative experience in running, creating & producing experiential events across the world from Iceland to Japan and everything in between.
What you'll do?
TLDR; Own the post-sales journey for high-profile clients travelling on our adventures to manage their visa journey, provide timely visa assistance & work with visa vendors to ensure a seamless visa journey. In this role, you will be part of our larger business team, and cross-collaborate with different teams to increase operational efficiency.
The longer version
Travel is core to the Experience Co. business & our members are some of the dynamic professionals & talent in the country. Think Director @ Netflix, Design Lead at Meta, Emmy award winning artists, International Art Project founders and beyond.
As the Visa & Travel Manager, you will be responsible for creating a seamless experience for our guests to travel with us, stress-free.
You will get a chance to be an internal champion for our customers by owning the entire visa and travel journey. You will be in the front-seat to enable founders, creators, leaders & misfits go on life-altering adventures while increasing customer centricity in the organisation.
Key Responsibilities:
Visa Operations
1. Work with our visa executive (Koyel) to deliver timely visa assistance to all of ExCo's guests
2. Resolve Issues - Handle escalations and urgent visa requests, ensuring the team responds quickly and effectively to any challenges
3. Maintain detailed records of all applications, processing times, and outcomes, and prepare reports for internal teams
4. Stay updated on visa regulations and requirements, providing guidance to clients and team members on changes in policies
5. Create visa-checklist and documents for new destinations launched by Experience Co.
6. Conduct detailed doc reviews for visa application and share feedback with the guests
7. Liaison & maintain relationships with visa vendors on behalf of the company
8. Create training documents, and customer documents for making the process of visa application easy
9. Continuously improve the visa application workflow by identifying bottlenecks and finding solutions to increase operational efficiency
Business Ops
1. Create detailed reports for the business ops team to identify mistakes, insights & ways to make the business processes better
2. Work closely with internal teams (sales, operations, customer success) to ensure all clients have a smooth travel experience.
3. Work closely with Business team to efficiently run the department
4. Deliver fantastic customer experience at all touchpoints
Improvement, Reviews & Reporting
Continuously refine and improve internal processes to enhance operational efficiency.
Design and implement strategies to address recurring customer issues, driving long-term solutions.
Elevate customer experience across all touchpoints by gathering insights and implementing improvements.
Take responsibility for key performance metrics, including customer satisfaction (CSAT) scores and other relevant KPIs.
You’d be a great fit if you
Have prior experience in the Travel domain
Are able to hold conversations with others
Can wear a strong brand lens and are relationship driven
Are great at improving processes to reduce churn
Have managed business operations for at least 2 years at a B2C company
Creative thinker & passionate about travel & experience industry
Strong organisational skills and attention to detail
Understand the power of great customer experience to contribute to business growth
Genuinely invested in enabling people to find new experiences and travel the world
You enjoy process and structures.
You like managing people and can retain them.
Have exhibited extreme ownership in the past within your function
Have delivered in dynamic teams and have a knack to get things done
Organisation Structure
This role will report directly to the Head of Business Operations of the company.
About You
Startup Fit You know what you're getting into, and the prospect of joining a small and growing team excites you.
You want ownership over your work and can function independently. You want more responsibility and accountability doesn't scare you. You want to drive impact in your particular area of expertise on the product.
You understand the startup mindset. You are comfortable with uncertainty and remain adaptable in what you do. You seek to build quick iterations and learn fast. You're used to being scrappy and can function in a way that is nimble and resourceful. You seek growth.
You've effectively worked on small and close-knit teams. You're comfortable having little support structure but know what it looks like and feel empowered to build it.
You're motivated by impact and the opportunity to create something new. You care about what you build and want to create with efficiency.
You're user-driven in what you do. You're comfortable and eager to meet customers and want to develop an empathetic understanding of their problems to ensure we're building the right solutions.
Culture fitment
You've effectively worked on small and close-knit teams
You know what you're getting into, and the prospect of joining a small and growing team excites you
You want ownership over your work and can function independently
You want more responsibility and accountability doesn't scare you. You want to drive impact in your particular area of expertise on the product
You are comfortable with uncertainty and remain adaptable in what you do. You seek to build quick iterations and learn fast. You're used to being scrappy and can function in a way that is nimble and resourceful. You seek growth
You're comfortable and eager to meet customers and want to develop an empathetic understanding of their problems to ensure we're building the right solutions.
-
Visa Specialist
2 months ago
Bangalore, India The Experience Co. Full timeThis role is only for folks that have atleast 2 years of experience with visa applications & management (Schengen, Japan, South Africa, etc). About the job Experience Co. is a an experiential brand that curates & produces some of India’s most happening travel IPs from creative residencies to festivals & adventures for artists, creators, founders,...
-
Bangalore, India Visa Full timeJob DescriptionCollaborate with regional stakeholders to understand and translate business needs into data visualization and data requirements.Design the UI wireframes based on the requirement following the industry and Visa/Team defined best practices and usage requirements from the end users.Design the end to end architecture to build the required...
-
Director
3 weeks ago
Bangalore, India Visa Full timeJob DescriptionOpen VisaNet, is the Next Generation VisaNet, will push the envelope of building highly scalable, secure, cost effective and distributed application on commodity hardware using best-in-class technology components. Open VisaNet is one of Visas Key initiatives that will help Visa support in-country processing solutions and provide Visa an...
-
Bangalore, India Visa Full timeJob DescriptionOpen VisaNet, is the Next Generation VisaNet, will push the envelope of building highly scalable, secure, cost effective and distributed application on commodity hardware using best-in-class technology components. Open VisaNet is one of Visas Key initiatives that will help Visa support in-country processing solutions and provide Visa an...
-
Product Analyst
2 months ago
Bangalore, India Visa Full timeJob DescriptionJOB DESCRIPTIONGlobal Data Platforms Organization is focused on delivering differentiated data product offerings which provide tremendous value to our clients leveraging cutting-edge capabilities such as Artificial Intelligence (AI). At Visa, we are looking for a highly motivated Product Manager – AI/ML Platform, to join our team. As a...
-
Accountant (Data Maintenance Analyst)
2 days ago
Bangalore, India Visa Full timeJob DescriptionThe Analyst, Data Maintenance has the responsibility of support the global supplier on boarding process at Visa, conducting various due diligence processes and risk controls. The role is focused on the management of supplier and employee master data, on-boarding and update controls and data accuracy of all supplier and employee payment...
-
Visa Specialist
3 weeks ago
bangalore, India The Experience Co. Full timeThis role is only for folks that have atleast 2 years of experience with visa applications & management (Schengen, Japan, South Africa, etc).About the jobExperience Co. is a an experiential brand that curates & produces some of India’s most happening travel IPs from creative residencies to festivals & adventures for artists, creators, founders, leaders &...
-
Visa Specialist
3 weeks ago
Bangalore, India The Experience Co. Full timeThis role is only for folks that have atleast 2 years of experience with visa applications & management (Schengen, Japan, South Africa, etc). About the job Experience Co. is a an experiential brand that curates & produces some of India’s most happening travel IPs from creative residencies to festivals & adventures for artists, creators, founders, leaders...
-
Visa specialist
3 weeks ago
Bangalore, India The Experience Co. Full timeThis role is only for folks that have atleast 2 years of experience with visa applications & management (Schengen, Japan, South Africa, etc). About the job Experience Co. is a an experiential brand that curates & produces some of India’s most happening travel IPs from creative residencies to festivals & adventures for artists, creators, founders,...
-
Visa specialist
1 week ago
Bangalore, India The Experience Co. Full timeThis role is only for folks that have atleast 2 years of experience with visa applications & management (Schengen, Japan, South Africa, etc). About the job Experience Co. is a an experiential brand that curates & produces some of India’s most happening travel IPs from creative residencies to festivals & adventures for artists, creators, founders, leaders...
-
Sr. Consultant, Data Science
1 month ago
Bangalore, India Visa Full timeJob DescriptionThe Client Services Data & AI team strives to create an open, trusting data culture where the cost of curiosity – the number of steps, amount of time, and complexity of effort needed to use operational data to derive insights – is as low as possible. We govern Client Services’ operational data and metrics, create easily usable...
-
Visa Specialist
3 weeks ago
bangalore, India The Experience Co. Full timeThis role is only for folks that have atleast 2 years of experience with visa applications & management (Schengen, Japan, South Africa, etc).About the jobExperience Co. is a an experiential brand that curates & produces some of India’s most happening travel IPs from creative residencies to festivals & adventures for artists, creators, founders, leaders &...
-
Bangalore, India Visa Full timeJob DescriptionClient Services BI & Analytics – Data Science - ConsultantJob Summary The Client Services BI & Analytics team strives to create an open, trusting data culture where the cost of curiosity – the number of steps, amount of time, and complexity of effort needed to use operational data to derive insights – is as low as possible. We govern...
-
Work Station Support Associate
2 weeks ago
Bangalore, India Visa Full timeJob DescriptionEssential Functions:Provide 2nd level support for workstation, voice, video and mobile related infrastructurePrioritize and triage end user requests, incidents and complaintsEffectively questions user to collect information and understand the issues they are experiencing and perform diagnostic procedures to isolate and resolve the...
-
Immigration and Mobility Specialist
17 hours ago
bangalore, India ACL Digital Full timeWork Mode: OfficeLocation: Chennai / BengaluruPrimary Job Duties:Manage all US immigration cases (H-1B, L-1A/B, TN, E visa, and Green Card) and assess potentialavailable options and sponsorship viability by working closely with employees, HR, and recruitingmanagers.Independently manage day-to-day aspects of high-volume caseload and proactively escalateissues...
-
Immigration and Mobility Specialist
17 hours ago
bangalore, India ACL Digital Full timeWork Mode: Office Location: Chennai / Bengaluru Primary Job Duties: Manage all US immigration cases (H-1B, L-1A/B, TN, E visa, and Green Card) and assess potential available options and sponsorship viability by working closely with employees, HR, and recruiting managers. Independently manage day-to-day aspects of high-volume caseload and proactively...
-
Immigration and Mobility Specialist
1 day ago
bangalore, India ACL Digital Full timeWork Mode: Office Location: Chennai / Bengaluru Primary Job Duties:Manage all US immigration cases (H-1B, L-1A/B, TN, E visa, and Green Card) and assess potentialavailable options and sponsorship viability by working closely with employees, HR, and recruitingmanagers.Independently manage day-to-day aspects of high-volume caseload and proactively...
-
Billing dispute specialist
3 weeks ago
Bangalore, India Vervent Full timeSummary: Vervent is hiring a Billing Dispute Specialist to assist customers in resolving billing disputes. The role involves processing disputes, handling chargebacks, and investigating fraud transactions submitted by clients. Strong decision-making skills are essential for managing transaction disputes, collecting necessary information from the...
-
Procurement Senior Specialist
2 months ago
Bangalore, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Sales Consultant
1 week ago
Bangalore Metropolitan Area, India VJC Overseas Full timeVJC Overseas, a leading international education and visa specialist company, is seeking a highly motivated Sales Consultant to join its team in Hyderabad. The ideal candidate will be responsible for building sales funnels, generating leads, and ensuring all leads are well qualified.Key Responsibilities:Develop and execute sales strategies to meet business...
