Customer Support Specialist

2 days ago


Mohali district, India Cyspace Innovations Pvt. Ltd Full time

Company Description Cyspace Innovation Consultants Pvt. Ltd. Position:  International Voice Process Agent Location:  (Mohali/Work From Office) Employment Type:  Full-time (Night Shift) Role Description This is a full-time Night Shift role for a Customer Support Specialist based on-site in the Mohali district. The Customer Support Specialist will handle customer inquiries, resolve issues, and ensure customer satisfaction. Responsibilities include providing technical support, troubleshooting product/service issues, and maintaining a positive customer experience. Collaboration with internal teams to address customer concerns and improve service delivery is also an integral part of the role. Qualifications Handle inbound International customer calls. Customer Support and Technical Support skills for resolving customer inquiries and issues effectively Strong Interpersonal Skills and Customer Satisfaction focus to provide an excellent customer experience Analytical Skills for problem-solving and improving processes Exceptional communication skills, both verbal and written Ability to work efficiently in a team and adapt to diverse customer needs Educational background in a relevant field, with prior customer support experience being a plus



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